Full/Part Time Front Desk Receptionist

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Career development opportunities

flexible schedule

Job Description

Courtyard Waco is a well-established hotel located in Waco, TX, known for its commitment to providing exceptional hospitality services and a comfortable stay for all guests. As part of the internationally recognized Courtyard by Marriott brand, this hotel integrates quality accommodations with customer-centric services to ensure a memorable experience for travelers visiting the area for business or leisure. Courtyard Waco prides itself on its professional staff, excellent amenities, and a welcoming atmosphere, making it a preferred destination for both new and returning guests. The hotel supports a dynamic work environment fostering career growth and values employees who bring enthusiasm and dedication to the hospitality industry.

The role of Front Desk Agent at Courtyard Waco is a vital position within the hotel's operations. This position can be either full-time or part-time, with flexible shifts to accommodate varying needs, making it suitable for a diverse pool of candidates. The Front Desk Agent acts as the first point of contact for guests, responsible for booking and coordinating reservations, efficiently registering guests, and ensuring smooth check-in and check-out processes. The role demands strong communication skills, attention to detail, and a courteous demeanor to address guest inquiries and requests promptly and professionally. Front Desk Agents also play a strategic role in revenue maximization by employing up-selling techniques to enhance room sales. Additionally, the role extends to handling confidential guest information with integrity, contributing to sales and marketing initiatives as directed by management, and maintaining the cleanliness of the lobby and breakfast areas. Courtyard Waco offers this position with the opportunity to grow within the industry, gain valuable experience, and be part of a supportive team committed to hospitality excellence. This job is suitable for candidates with a passion for guest service, attention to operational details, and the ability to manage multiple tasks in a fast-paced environment.

Job Requirements

High school diploma or equivalent
Previous customer service or front desk experience preferred
Ability to communicate clearly and professionally
Basic knowledge of reservation systems and point of sale software
Ability to work flexible shifts including weekends and holidays
Willingness to uphold company standards and policies
Ability to handle confidential information with integrity
Capable of standing for extended periods
Comfortable performing light cleaning and laundry tasks
Friendly and courteous manner

Job Qualifications

High school diploma or equivalent
Previous experience in a front desk or customer service role preferred
Strong communication and interpersonal skills
Ability to use reservation and accounting software
Knowledge of up-selling techniques
Basic math skills for cash handling
Ability to multitask and work efficiently in a fast-paced environment
Professional appearance and demeanor
Customer-focused attitude
Problem-solving skills to handle guest issues effectively

Job Duties

Books guest reservations and coordinates with reservation center
Registers guests promptly and courteously using up-selling techniques to maximize room rates
Prepares for group check-ins, check-outs, and VIP arrivals
Greets, registers, and assigns rooms to guests
Handles confidential guest records with integrity
Answers and routes calls appropriately and takes accurate messages
Assists with sales and marketing efforts as directed by the General Manager
Offers and handles wake-up call requests
Records pertinent guest information in the pass on log
Replenishes continental breakfast and maintains cleanliness of the area
Ensures the lobby and common areas are clean
Performs laundry functions as assigned
Processes customer payments following established policies
Promotes hotel services, facilities, outlets, and local events
Answers guest questions about property amenities and local attractions
Arranges guest transportation when necessary
Resolves minor guest complaints and reports major issues
Completes daily paperwork including cashier reports and cash handling
Balances cash bag during shift changes
Uses communication equipment effectively
Maintains professional appearance and demeanor
Adheres to company policies and procedures
Performs other duties as assigned by management