Full-Time/Room Attendant (Candlewood Suites)

Intercontinental Hotels Group (IHG) is a leading global hotel company with a portfolio of well-known brands that span diverse market segments around the world. With over 370,000 colleagues across 100 countries, IHG is dedicated to delivering exceptional guest experiences through innovation, collaboration, and a shared passion for hospitality. Recognized for its commitment to quality and service, IHG offers a dynamic and inclusive work environment that encourages growth and career development. The company prides itself on fostering a culture where employees are empowered to innovate and collaborate, driving the hospitality industry forward with ambition and dedication.

This role of Room Attendant at IHG involves ensuring that guest rooms and suites are maintained to the highest standards, creating a welcoming and comfortable environment for guests after a long day of work or travel. The Room Attendant plays a critical role in delivering memorable guest experiences by making sure each room is fresh, clean, and well-stocked, adhering to company standards while adding a personal touch that makes guests feel truly valued. This position is essential for upholding the hotel's reputation for cleanliness and customer satisfaction.

The hourly rate for this position is $18.40, and eligible employees gain access to a comprehensive benefits package that includes paid time off, medical, dental, and vision insurance, a 401k retirement plan, room discounts, and other valuable perks. Flexibility in working hours is expected as the role requires availability for shifts during nights, weekends, and holidays to meet guest needs effectively.

The responsibilities of the Room Attendant extend beyond cleaning to include guest assistance — such as providing toiletries or directions — and effective communication with supervisors about room status and maintenance needs. Adherence to safety procedures and the proper use of protective equipment is mandatory to ensure a safe work environment. The role also involves inventory management, minimizing waste, handling lost and found items, and occasionally participating in deep cleaning and turndown services. Working as part of the housekeeping team, the Room Attendant collaborates with other departments to ensure seamless guest service and overall hotel operations.

This position demands physical stamina and fitness due to the nature of the work, which involves standing for long periods, lifting items up to 50 pounds, and performing tasks that require bending and kneeling. Basic literacy and numeracy skills are necessary to complete assigned duties accurately. Prospective candidates who are passionate about delivering exceptional customer service and enjoy working in a dynamic, team-oriented environment will find this role rewarding. IHG encourages candidates who may not meet all the listed requirements but have the right attitude and enthusiasm to apply, emphasizing the company's inclusive hiring approach and commitment to employee development.