Full Time Welcome Center Receptionist & Admissions Administrative Assistant
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Employee Discounts
Job Description
Cape Fear Academy is a distinguished private, independent school known for its commitment to providing a rigorous and comprehensive educational experience to students. Situated in a vibrant community, the school prides itself on fostering a supportive and inclusive environment that challenges students to excel academically, socially, and personally. The Academy offers a wide range of academic programs, extracurricular activities, and community engagement opportunities designed to nurture students' diverse talents and aspirations. With a dedicated faculty and staff, Cape Fear Academy continuously strives to uphold its mission of developing future leaders equipped with critical thinking skills, creativity, and a strong sense of character.
The role of Welcome Center Receptionist and Admissions Administrative Assistant at Cape Fear Academy is a pivotal position that serves as the initial point of contact for prospective families and visitors. This full-time, year-round role directly supports the Admission Department and reports to the Director of Enrollment. It requires a professional with exceptional interpersonal skills and a strong commitment to customer service, as this individual will be responsible for representing the Academy’s welcoming spirit and assisting with a variety of admission-related tasks. The core responsibilities entail managing communications effectively, welcoming visitors, maintaining an organized and inviting welcome center, and coordinating admission activities including tours, interviews, and events. The position demands a person who can multitask and prioritize effectively while maintaining attention to detail and discretion with confidential information. Proficiency in database management systems, particularly Veracross, and Google Suite applications is essential to keep admission processes running smoothly. Additionally, this role involves collaboration across departments and extends to supporting school-wide projects as necessary. This position is ideal for candidates seeking to align their skills in administration, communication, and customer relations within an educational setting, offering meaningful work that contributes directly to the success and growth of Cape Fear Academy.
The role of Welcome Center Receptionist and Admissions Administrative Assistant at Cape Fear Academy is a pivotal position that serves as the initial point of contact for prospective families and visitors. This full-time, year-round role directly supports the Admission Department and reports to the Director of Enrollment. It requires a professional with exceptional interpersonal skills and a strong commitment to customer service, as this individual will be responsible for representing the Academy’s welcoming spirit and assisting with a variety of admission-related tasks. The core responsibilities entail managing communications effectively, welcoming visitors, maintaining an organized and inviting welcome center, and coordinating admission activities including tours, interviews, and events. The position demands a person who can multitask and prioritize effectively while maintaining attention to detail and discretion with confidential information. Proficiency in database management systems, particularly Veracross, and Google Suite applications is essential to keep admission processes running smoothly. Additionally, this role involves collaboration across departments and extends to supporting school-wide projects as necessary. This position is ideal for candidates seeking to align their skills in administration, communication, and customer relations within an educational setting, offering meaningful work that contributes directly to the success and growth of Cape Fear Academy.
Job Requirements
- Bachelor’s degree highly preferred
- Prior office administration and database management experience required
- Three or more years of communications or admissions-related experience
- Ability to handle confidential information with discretion
- Proficiency in Veracross preferred
- Proficiency with Google Suite
- Ability to multitask and prioritize
- Strong communication skills, both verbal and written
- Ability to anticipate departmental needs
- Must be able to sit or stand at a workstation for extended periods
- Must be able to use a copier and other office equipment
- Must have sufficient mobility to navigate school campus
- Must be able to occasionally lift objects less than 20 lbs
- Must be able to work in low to moderate noise levels
Job Qualifications
- Exceptional interpersonal, hospitality, and customer service skills
- Strong communication skills, both verbal and written
- Superior organizational skills and attention to detail
- Ability to handle confidential information with discretion
- Ability to anticipate departmental needs, multitask, and prioritize accordingly
- Database management skills
- Veracross expertise preferred
- Proficiency with Google Suite (Mail, Calendar, Docs, etc.) and uploading and downloading digital resources
- Professionalism, dependability, flexibility, reliability, problem-solving, initiative, collaboration
- Bachelor’s degree highly preferred
- Prior office administration and database management experience
- Independent school experience preferred
- Three or more years of communications or admissions-related experience
Job Duties
- Answer central phone line and direct calls to various departments
- Serve as a welcoming and responsive first point of contact for visitors to campus
- Have extensive awareness of all campus and classroom events
- Direct guests to campus sites, events and amenities
- Maintain welcome center area and supplies
- Assist with security of welcome center
- Prepare admissions packets
- Correspond with online admission inquiries and follow up as needed
- Assist with scheduling tours, interviews, shadow days and sending reminders
- Follow up with feeder schools and programs about applicant checklist items
- Update Veracross admission portal as needed
- Assist with admission events as directed
- Assist with general admissions department or school-wide projects as needed
- Take inventory and order office supplies and admission-related items as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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