Full Time Virtual Receptionist - Virginia Beach, VA

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Benefits

Employee stock ownership plan

401k with matching contributions

full medical insurance

Dental Insurance

Vision Insurance

2 weeks paid vacation in year 1

life insurance policy

Legal Assistance

Job Description

Ruby is a dynamic company specializing in providing high-quality customer experience services tailored for small businesses. By combining expert human interaction with innovative technology, Ruby aims to make every customer communication moment a chance to create a positive and lasting impression. The company represents a blend of service-oriented professionals and a tech-driven environment, offering call answering, live website chat support, message taking, and information gathering to support the businesses it serves. This ensures that small businesses can focus on growth while Ruby manages the customer interactions that help build stronger client relationships.

Ruby champions a mission to deliver exceptional exp... Show More

Job Requirements

Have at least 1 years experience in a call center or heavy inbound call volume role
Or have at least 1 years experience in a professional or administrative role with light inbound call volume
Or have at least 1 years experience in a customer service role
Able to provide exceptional customer service calmly and confidently, even when supporting emotional or upset callers
Ability to demonstrate self-motivation and accountability
Proficient computer skills and able to multi-task utilizing 2 monitors
A minimum typing speed of 50 wpm

Job Qualifications

At least 1 years experience in a call center or heavy inbound call volume role, or at least 1 years experience in a professional or administrative role with light inbound call volume, or at least 1 years experience in a customer service role
Able to provide exceptional customer service calmly and confidently, even when supporting emotional or upset callers
Ability to demonstrate self-motivation and accountability
Proficient computer skills and able to multi-task utilizing 2 monitors
Office 365 experience preferred
A minimum typing speed of 50 wpm
Bilingual Spanish and English is a plus

Job Duties

Create exceptional experiences by making meaningful connections with customers and their callers via phone or chat
Treat callers and web visitors as an extension of our customer, confidently and skillfully guiding conversations according to call handling instructions
Adhere to Ruby's service quality and performance expectations, accurately completing over 150 interactions per day, limiting personal bias while answering calls and chats with a warm and friendly demeanor
Maintain accuracy and strong attention to detail in written communication, ensuring proper spelling and grammar
Multi-task in a fast-paced inbound contact center environment, while toggling between two screens
Maintain a record of responsible attendance and adherence to your schedule

Job Location

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