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Full Time Teller - East Greenbush

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.50 - $19.50
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Work Schedule

Rotating Shifts
Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid Time Off
Paid federal holidays
Tuition Reimbursement
Training and professional development programs
Reduced fees and rates on certain loan products

Job Description

Trustco Bank is a well-established financial institution known for its commitment to delivering personalized banking solutions and exceptional customer service. With a strong presence in the community, the bank emphasizes building lasting relationships with clients by offering a comprehensive range of financial products and services. Its mission is to foster financial growth and wellness for its customers while maintaining the highest standards of integrity and operational excellence. Trustco Bank is dedicated to creating a supportive, inclusive workplace environment where employees are valued as integral members of the organization, considered more like family than just staff. The bank invests heavily in the professional development and well-being of its employees, offering competitive salaries, comprehensive benefits, and opportunities for career advancement.

The role of a Teller at Trustco Bank is crucial as the frontline ambassador who shapes the customer's banking experience. This full-time position, reporting directly to the Branch Manager, is positioned within the branch’s operational hours and plays a pivotal role in processing financial transactions with accuracy and professionalism. Offering a salary of NE11 ($17.50 - $19.50 per hour), this non-exempt role is ideal for individuals who are passionate about customer service and compliance. The Teller is responsible for managing a variety of banking transactions including deposits, withdrawals, check cashing, and payment processing, ensuring every transaction complies with operational security standards to safeguard client assets and information.

Trustco Bank seeks candidates who demonstrate strong organizational skills, multitasking abilities, and a desire to uphold high ethical standards. The position demands meticulous attention to detail as well as the ability to educate customers about the bank’s services in a friendly and professional manner, helping to foster client loyalty and financial wellness in the community. Beyond transactional duties, the Teller also supports the bank’s internal processes by balancing cash drawers, reconciling ATMs, and maintaining accurate records. The bank encourages continuous learning and professional development, providing training programs and tuition reimbursement to support employee growth within the company.

By joining Trustco Bank as a Teller, employees become part of a dynamic team that prioritizes collaboration, respect, and mutual support. The company’s generous benefits package further reflects its commitment to employee satisfaction and security, including medical, dental, and vision insurance, a health savings account with an employer contribution, a 401(k) retirement plan with a significant employer match, paid time off, holidays, and more. If you are looking for a stable, rewarding career in the banking industry with room to grow and develop, Trustco Bank offers an excellent opportunity to contribute to a respected organization dedicated to both customer and employee success.

Job Requirements

  • High school diploma or equivalent
  • Proven experience in customer service and cash handling
  • Strong verbal communication skills
  • Fluent in English
  • Access to reliable transportation
  • Highly organized with exceptional multitasking abilities
  • Ability to thrive in small team environments
  • Willingness to participate in ongoing training and development
  • Ability to lift 10-20 lbs., stand for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Proven experience in customer service and cash handling
  • Strong verbal communication skills
  • Fluent in English, bilingual a plus
  • Access to reliable transportation
  • Highly organized with exceptional multitasking abilities
  • Ability to thrive in small team environments
  • Willingness to participate in ongoing training and development
  • Ability to lift 10-20 lbs., stand for extended periods
  • Previous banking or financial services experience preferred

Job Duties

  • Accurately process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts
  • Cross-sell and educate clients on the bank’s diverse financial products and services
  • Handle credit card payments, issue money orders, bank checks, and accept loan payments
  • Manage night deposit bags and admit clients to safe deposit boxes while maintaining confidentiality and security
  • Respond promptly to customer questions, provide account balances, and assist with general banking needs
  • Perform end-of-day balancing of transactions, verify cash totals, and reconcile automated teller machines (ATMs)
  • Maintain detailed reports and logs to ensure compliance and accurate record retention

Job Criteria

Experience

Mid Level (3-7 years)


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