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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $36,100.00 - $56,100.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
performance bonuses
Training and Development
Job Description
Build-A-Bear Workshop is a globally recognized retail company specializing in customizable stuffed animals and interactive experiences for customers of all ages. The company is known for its unique approach to customer engagement, combining creative product offerings with personalized service to create a memorable guest experience. With numerous store locations positioned in indoor and outdoor malls, strip centers, and other retail venues, Build-A-Bear fosters a fun, family-friendly atmosphere where customers are involved in the creation of their own one-of-a-kind bears and other plush companions. As an established leader in the experiential retail industry, the brand emphasizes creativity, operational excellence, and high... Show More
Job Requirements
- Minimum 2 years of management experience with a proven, successful history in a customer-centric business
- high school diploma or GED required
- experience using common store technology solutions (POS, scheduling, HRIS, time and attendance)
- ability to work a typical retail schedule including days, evenings, weekends, and holidays
- ability to sit, stand, move, and lead an active retail environment for at least eight hours a day
- ability to lift > 25 pounds
Job Qualifications
- Minimum 2 years of management experience with a proven, successful history in a customer-centric business
- high school diploma or GED required
- experience using common store technology solutions (POS, scheduling, HRIS, time and attendance)
- 2-4 years of store management experience preferred
- associate’s degree or higher in business, management, or a related field preferred
- proficiency in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance) preferred
Job Duties
- Drive sales and team performance by coaching AWMs, SLs, and Bear Builders, ensuring a Guest experience that reflects the Experience First culture, and managing payroll, forecasting, and scheduling based on business trends to achieve or surpass targets
- create weekly schedules and determine associates’ daily assignments with the assistance of the Assistant Workshop Manager (AWM)
- direct their work, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader
- make hiring and promotion decisions, taking into consideration feedback and recommendations from the AWM regarding applicant selection and staff advancement
- lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards
- identify and communicate any possible violations to the District Manager and/or Territory Manager immediately, for escalation to HR
- take appropriate disciplinary actions in coordination with DM and HR as required by policy, and deliver corrective actions to team members, with the assistance of the AWM, when violations occur
- ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment
- exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues
- oversee inventory management processes, including receiving, stocking, and inventory counts
- build and develop a high-performing team in partnership with the AWM that consistently delivers an exceptional Guest experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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