Full-Time Shift Lead – Munster, IN

Dutch Bros Coffee is a unique and vibrant coffee company known for its fun-loving and energetic culture that goes beyond simply serving coffee. Founded with a mission to make a difference one cup at a time, Dutch Bros has grown into a beloved brand that fosters a strong sense of community among its employees and customers alike. This company is not just about coffee; it’s about creating memorable experiences and spreading kindness through every interaction and cup served. With a commitment to positive impact and community engagement, Dutch Bros Coffee has established itself as a leading coffee retailer with locations across various regions, offering opportunities for employees to thrive in a fast-paced, engaging, and rewarding environment.

At Dutch Bros Coffee, you’ll find a company culture that values fun, hard work, and genuine connection. The environment is fast, high-energy, and physically demanding, designed for individuals who love to stay active and engage with customers and teammates. The company believes in fostering growth opportunities for its employees, encouraging them to not just be workers but leaders who can inspire and elevate those around them. At Dutch Bros, every role is vital to the success of the business and the quality of the experience delivered to customers.

The Shift Lead position at Dutch Bros Coffee offers an exciting chance to step into a leadership role within a dynamic team. As a Shift Lead, you will be at the heart of the action, managing the crew during shifts, ensuring operational efficiency, and maintaining the energetic and customer-focused atmosphere that Dutch Bros is renowned for. This role requires someone who is adaptable, quick on their feet, and able to handle a high-volume workload with positivity and a team-oriented mindset. As the person who supports the shop during shifts, you will coordinate staff, manage breaks, and keep the crew motivated, ensuring that service standards remain top-notch throughout busy periods.

You will be responsible for mentoring and coaching Broistas, helping them perfect their craft and enhance their connections with customers. The Shift Lead ensures that drink quality and food safety standards are consistently met, maintaining the high standards that Dutch Bros upholds. Problem-solving is also a key element of this role, as you will be expected to address and resolve customer and employee challenges with kindness and efficiency, turning difficult situations into positive outcomes.

Additionally, the Shift Lead acts as a bridge between the crew and management, communicating wins and challenges to the Shop Manager to support continuous improvement across the shop. This role embodies the values of Dutch Bros: radiating kindness, dedication, and a willingness to contribute to making the world a better place. Working at Dutch Bros is more than just a job—it’s a chance to be part of a community that supports each other, celebrates individuality, and values every teammate’s contribution.

The position offers competitive pay, including an average tip amount, providing a rewarding compensation package for hard-working individuals. Besides financial benefits, Dutch Bros offers perks such as free drinks and food on shift, company swag, and a workplace culture that encourages fun and growth. If you are someone who thrives in fast-paced environments, enjoys building relationships, and is passionate about making a positive impact, this role is ideal for you. The company also prioritizes the safety and well-being of employees, providing necessary training, certifications, and support to ensure a safe and enjoyable work experience.

In summary, Dutch Bros Coffee is a place where enthusiastic, driven, and friendly individuals can grow their careers while contributing to an uplifting and community-centered coffee company. The Shift Lead role is a remarkable opportunity to hone leadership skills, connect with an incredible team, and be part of a brand that truly cares about its people and customers. If you’re ready to bring energy, kindness, and dedication to a job that’s anything but ordinary, Dutch Bros Coffee welcomes you to join their team and make a lasting difference, one cup at a time.