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Full Time - Sales Specialist - ProServices - Bilingual Preferred

Niles, MI, USA|Travel, Onsite

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Bonus opportunities
Health Insurance
Tuition assistance program
company-matching 401(k)
Employee Stock Purchase Program
associate discount
Track to the Trades program

Job Description

Lowe's Companies, Inc. (NYSE: LOW) is a renowned Fortune 100 home improvement company headquartered in Mooresville, North Carolina. Serving millions of customers weekly, Lowe's operates over 1,700 home improvement stores, complemented by 530 branches and 130 distribution centers across the United States. With total fiscal year sales exceeding $86 billion in 2025 and employing around 300,000 associates, Lowe's is a major player in the retail home improvement sector. The company is dedicated not only to delivering quality products and services that help customers maintain and improve their homes and businesses but also to supporting communities through programs which promote affordable housing, community space enhancements, skilled trade development, and disaster relief. Lowe's is also committed to being an inclusive and equitable employer, adhering to equal opportunity employment practices without discrimination on multiple grounds including race, gender, age, veteran status, and more.

The Pro Sales Specialist role at Lowe's is an excellent opportunity for individuals who thrive in fast-paced retail environments and enjoy engaging with professional customers who are involved in construction, maintenance, and repair projects across various job sites. As a Pro Sales Specialist, you will be a trusted consultant and guide to Lowe's Pro customers, ensuring they receive the products, services, and expertise needed to successfully complete their projects. This role is vital in building strong relationships with Pro customers by understanding their business needs and offering tailored solutions through Lowe's extensive product range and specialized services such as Fulfillment and Delivery networks. You will be responsible for advising customers, demonstrating products, assisting with order placements, and promoting loyalty programs like the MVP Pro rewards and partnership initiatives.

This position supports both part-time and full-time employment options with competitive pay structures that include base salaries and additional bonus opportunities based on sales performance. Lowe's also prioritizes employee well-being and career development by offering a variety of top-tier health insurance plans, a tuition assistance program to support educational goals, and financial planning benefits including company-matching 401(k) plans and an Employee Stock Purchase Program. Employees enjoy valuable perks such as a 10% associate discount and access to specialty training programs like Track to the Trades, which help develop new trade skills relevant to this industry.

The work environment for this role includes mobility throughout the store and garden center, active interaction with customers, phone communications, and cross-functional training to better understand customer purchases systemwide. While primarily based in-store, occasional travel may be required for training or supporting nearby Lowe's locations. The physical demands involve standing, bending, and lifting items up to 25 pounds unassisted, ensuring associates provide excellent customer service while maintaining safety standards.

Lowe's culture fosters teamwork, growth, and inclusion, encouraging bilingual, military, and veteran candidates to apply. If you enjoy solving customer challenges in a dynamic environment and want to bring your sales expertise to a company that values community impact and employee development, the Pro Sales Specialist position at Lowe's offers a rewarding career path with opportunities to grow and succeed.

Job Requirements

  • Hold a high school diploma or equivalent
  • 1-2 years sales experience with ability to identify and sell products based on customer needs
  • 1-2 years experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted
  • Be available to work a variety of shifts, including nights and weekends
  • Be able to use common retail technology, such as smart phones and tablets
  • Obtain sales-related licensure or registration if required by law in your state

Job Qualifications

  • Hold a high school diploma or equivalent
  • 1-2 years sales experience with ability to identify and sell products based on customer needs
  • 1-2 years experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to use common retail technology, such as smart phones and tablets
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Job Duties

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store
  • Complete other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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