Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Assistance
company-matching 401(k)
Employee Stock Purchase Program
associate discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a leading Fortune 100 home improvement company renowned for serving millions of customers across the United States. With total fiscal year 2025 sales exceeding $86 billion, Lowe's operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers, employing approximately 300,000 associates. Headquartered in Mooresville, North Carolina, the company is dedicated not only to providing quality products and services to homeowners and professional contractors alike but also to giving back to the communities it serves through various initiatives. These initiatives focus on creating safe, affordable housing, enhancing community spaces, developing skilled trade experts, and providing disaster relief when needed.
Lowe's commitment to diversity and inclusion is evident in its equal opportunity employment practices, ensuring an inclusive workplace free from discrimination based on race, gender, age, disability, veteran status, and other protected categories. The company fosters a supportive environment encouraging personal growth, development, and flexibility that caters to both part-time and full-time associates.
The Customer Service Associate role at Lowe's offers a unique opportunity to engage directly with customers and assist them with home improvement projects ranging from appliances to plumbing, electrical, paint, tools, outdoor gardening, and more. This position is perfect for individuals who enjoy delivering exceptional customer service, interacting with a diverse clientele, and working in a dynamic retail setting. Associates in this role welcome customers, answer their questions, assist with product locations, prepare merchandise based on specific customer requests such as custom cutting or paint tinting, and ensure a positive shopping experience throughout the store.
The role requires associates to work across various departments like Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Daily responsibilities may vary depending on the assigned department but generally include order processing, merchandise stocking, customer guidance, and occasional use of powered equipment following proper training. Associates are expected to uphold safety standards, including lifting limits and adherence to environmental conditions that may involve working indoors or outdoors in varying weather.
Lowe's offers comprehensive benefits supporting associates' well-being, including multiple health insurance options, tuition assistance programs, company-matching 401(k), employee stock purchase programs, associate discounts, and trade skill development through specialized programs like Track to the Trades. The company encourages bilingual, military, and veteran candidates to apply, reflecting its strong commitment to growth and community engagement.
Starting pay rates vary depending on location, experience, and other factors, with flexibility for part-time or full-time employment to suit individual career goals. Lowe's is dedicated to fostering an inclusive, growth-oriented work culture that supports its associates in providing the best possible customer service and becoming valuable members of the home improvement industry.
Lowe's commitment to diversity and inclusion is evident in its equal opportunity employment practices, ensuring an inclusive workplace free from discrimination based on race, gender, age, disability, veteran status, and other protected categories. The company fosters a supportive environment encouraging personal growth, development, and flexibility that caters to both part-time and full-time associates.
The Customer Service Associate role at Lowe's offers a unique opportunity to engage directly with customers and assist them with home improvement projects ranging from appliances to plumbing, electrical, paint, tools, outdoor gardening, and more. This position is perfect for individuals who enjoy delivering exceptional customer service, interacting with a diverse clientele, and working in a dynamic retail setting. Associates in this role welcome customers, answer their questions, assist with product locations, prepare merchandise based on specific customer requests such as custom cutting or paint tinting, and ensure a positive shopping experience throughout the store.
The role requires associates to work across various departments like Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. Daily responsibilities may vary depending on the assigned department but generally include order processing, merchandise stocking, customer guidance, and occasional use of powered equipment following proper training. Associates are expected to uphold safety standards, including lifting limits and adherence to environmental conditions that may involve working indoors or outdoors in varying weather.
Lowe's offers comprehensive benefits supporting associates' well-being, including multiple health insurance options, tuition assistance programs, company-matching 401(k), employee stock purchase programs, associate discounts, and trade skill development through specialized programs like Track to the Trades. The company encourages bilingual, military, and veteran candidates to apply, reflecting its strong commitment to growth and community engagement.
Starting pay rates vary depending on location, experience, and other factors, with flexibility for part-time or full-time employment to suit individual career goals. Lowe's is dedicated to fostering an inclusive, growth-oriented work culture that supports its associates in providing the best possible customer service and becoming valuable members of the home improvement industry.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- reading, writing, and performing basic arithmetic (addition and subtraction)
- able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- bi-lingual skills
- certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
- reading, writing, and performing basic arithmetic
- ability to perform duties requiring prolonged standing or sitting
- ability to lift 25lbs unassisted or over 25lbs with or without accommodation
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- assist customers with locating and handling merchandise
- down stock merchandise by looking for empty areas on shelves and replenishing supplies
- process orders and deliveries accurately so customers receive merchandise as expected and on time
- cross-functionally train in other areas of the store to help deliver the best customer service
- prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- guide customers through shopping or checkout
- complete other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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