Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Tuition Assistance
401(k)
Employee Stock Purchase Program
associate discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement retailer headquartered in Mooresville, North Carolina. With more than 1,700 stores, 530 branches, and 130 distribution centers across the United States, Lowe's serves approximately 16 million customer transactions every week. The company reported fiscal year 2025 sales exceeding $86 billion and employs around 300,000 associates. Known for its commitment to community support, Lowe's actively engages in programs aimed at creating safe and affordable housing, enhancing community spaces, developing the next generation of skilled trade experts, and providing disaster relief to those in need. The company embraces diversity and inclusion, ensuring equal opportunity employment for individuals regardless of race, gender, age, veteran status, or other protected categories. For more information, visit Lowes.com.
Joining Lowe's as a Customer Service Associate means becoming a vital part of a team dedicated to excellent customer care and home improvement solutions. This role is perfect for individuals who enjoy interacting with customers, offering knowledgeable assistance, and helping shoppers solve their home improvement challenges. Customer Service Associates work in different departments based on skills and store requirements, such as Appliances, Cabinets, Flooring, Live Nursery, Hardware, Tools, Plumbing, Electrical, Paint, Home Décor, and Pro Services.
As a Customer Service Associate, you will welcome customers, assist them in locating products, handle merchandise preparation, and ensure a positive shopping experience. Duties include answering questions, replenishing merchandise on shelves, processing orders and deliveries, and cross-training in other store areas to provide the best possible service. The role requires physical activity, including standing, lifting, and occasional outdoor work in varying weather conditions. Lowe's supports its associates through competitive pay, flexible schedules, comprehensive health insurance options, a tuition assistance program, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount. The Track to the Trades program offers associates unique opportunities to develop trade skills and advance their careers within the company. Lowe's encourages bilingual, military, and veteran candidates to apply, promoting an inclusive environment and community-oriented workplace.
Lowe's is committed to helping you succeed whether you seek a part-time role or a long-term career path. Beyond competitive compensation, you can expect a supportive environment that prioritizes your well-being and personal development. This customer-facing role plays an important role in delivering the exceptional service that has made Lowe's a trusted name in home improvement. You will experience a dynamic work environment with opportunities to learn and grow while contributing to the satisfaction and loyalty of customers who visit the store for their home improvement needs. This position does not require regular travel and provides a chance to work indoors and outdoors, accommodating a variety of tasks and activities. If you are eager to build your skills in retail, customer service, or trades, Lowe's offers a welcoming and resourceful workplace to help you achieve your goals.
Joining Lowe's as a Customer Service Associate means becoming a vital part of a team dedicated to excellent customer care and home improvement solutions. This role is perfect for individuals who enjoy interacting with customers, offering knowledgeable assistance, and helping shoppers solve their home improvement challenges. Customer Service Associates work in different departments based on skills and store requirements, such as Appliances, Cabinets, Flooring, Live Nursery, Hardware, Tools, Plumbing, Electrical, Paint, Home Décor, and Pro Services.
As a Customer Service Associate, you will welcome customers, assist them in locating products, handle merchandise preparation, and ensure a positive shopping experience. Duties include answering questions, replenishing merchandise on shelves, processing orders and deliveries, and cross-training in other store areas to provide the best possible service. The role requires physical activity, including standing, lifting, and occasional outdoor work in varying weather conditions. Lowe's supports its associates through competitive pay, flexible schedules, comprehensive health insurance options, a tuition assistance program, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount. The Track to the Trades program offers associates unique opportunities to develop trade skills and advance their careers within the company. Lowe's encourages bilingual, military, and veteran candidates to apply, promoting an inclusive environment and community-oriented workplace.
Lowe's is committed to helping you succeed whether you seek a part-time role or a long-term career path. Beyond competitive compensation, you can expect a supportive environment that prioritizes your well-being and personal development. This customer-facing role plays an important role in delivering the exceptional service that has made Lowe's a trusted name in home improvement. You will experience a dynamic work environment with opportunities to learn and grow while contributing to the satisfaction and loyalty of customers who visit the store for their home improvement needs. This position does not require regular travel and provides a chance to work indoors and outdoors, accommodating a variety of tasks and activities. If you are eager to build your skills in retail, customer service, or trades, Lowe's offers a welcoming and resourceful workplace to help you achieve your goals.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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