Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Tuition Assistance
company-matching 401(k)
Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a leading FORTUNE 100 home improvement company committed to serving over 16 million customer transactions weekly across the United States. With fiscal year 2025 sales exceeding $86 billion, Lowe's operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers nationwide. Headquartered in Mooresville, North Carolina, the company employs approximately 300,000 associates dedicated to providing exceptional products and services to homeowners, contractors, and renters alike. Lowe's is deeply invested in the communities it serves, focusing on initiatives that include creating safe and affordable housing, enhancing community spaces, developing the next generation of skilled trade professionals, and offering disaster relief support to impacted areas.
The Customer Service Associate role at Lowe's is integral to maintaining the company's reputation for outstanding customer care and expertise in home improvement solutions. This position combines superior customer service skills with a genuine passion for helping people, ensuring that customers feel welcome and supported throughout their shopping experience. Whether you are engaging shoppers, helping them locate products, or assisting with home improvement challenges, you will play a vital role in enhancing customer satisfaction.
This role offers flexibility for part-time employment or the opportunity to establish a long-term career with Lowe's. Associates receive competitive pay complemented by flexible schedules designed to support individual goals. Beyond the immediate work environment, Lowe's provides a comprehensive array of benefits, including multiple health insurance options tailored to individual well-being, tuition assistance programs to foster educational advancement, a company-matching 401(k) plan encouraging financial security, and participation in an Employee Stock Purchase Program. Additionally, Lowe's associates benefit from a 10% discount on purchases and access to the Track to the Trades program, which helps develop new skills in various trades.
Customer Service Associates are assigned to specific departments based on store needs and individual skill sets. These departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities are diverse and may include welcoming customers, answering questions, assisting with product selection, replenishing stock, processing orders efficiently, and preparing merchandise such as mixing paint or cutting wood. Through these varied tasks, you will enhance customers’ shopping experiences while contributing to store success.
Lowe's values teamwork, growth, and inclusivity. The company encourages applicants from diverse backgrounds, including bilingual individuals, veterans, and military personnel, highlighting its commitment to building a workforce that reflects the communities it operates in. The role requires the ability to perform physical tasks such as lifting up to 25 pounds and standing or sitting for extended periods, with appropriate accommodations as needed. While this position typically does not require regular travel, occasional trips may be necessary for meetings, training, or supporting nearby stores.
The working environment can vary, presenting associates with indoor and outdoor conditions that include exposure to heat, cold, humidity, and noise. Employees are trained to follow proper safety procedures, including using powered equipment and team lifting when handling heavier items. Overall, a career as a Customer Service Associate at Lowe's offers a dynamic, supportive, and rewarding environment where you can build a career, develop valuable skills, and make a positive impact on customers and communities alike.
The Customer Service Associate role at Lowe's is integral to maintaining the company's reputation for outstanding customer care and expertise in home improvement solutions. This position combines superior customer service skills with a genuine passion for helping people, ensuring that customers feel welcome and supported throughout their shopping experience. Whether you are engaging shoppers, helping them locate products, or assisting with home improvement challenges, you will play a vital role in enhancing customer satisfaction.
This role offers flexibility for part-time employment or the opportunity to establish a long-term career with Lowe's. Associates receive competitive pay complemented by flexible schedules designed to support individual goals. Beyond the immediate work environment, Lowe's provides a comprehensive array of benefits, including multiple health insurance options tailored to individual well-being, tuition assistance programs to foster educational advancement, a company-matching 401(k) plan encouraging financial security, and participation in an Employee Stock Purchase Program. Additionally, Lowe's associates benefit from a 10% discount on purchases and access to the Track to the Trades program, which helps develop new skills in various trades.
Customer Service Associates are assigned to specific departments based on store needs and individual skill sets. These departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Daily responsibilities are diverse and may include welcoming customers, answering questions, assisting with product selection, replenishing stock, processing orders efficiently, and preparing merchandise such as mixing paint or cutting wood. Through these varied tasks, you will enhance customers’ shopping experiences while contributing to store success.
Lowe's values teamwork, growth, and inclusivity. The company encourages applicants from diverse backgrounds, including bilingual individuals, veterans, and military personnel, highlighting its commitment to building a workforce that reflects the communities it operates in. The role requires the ability to perform physical tasks such as lifting up to 25 pounds and standing or sitting for extended periods, with appropriate accommodations as needed. While this position typically does not require regular travel, occasional trips may be necessary for meetings, training, or supporting nearby stores.
The working environment can vary, presenting associates with indoor and outdoor conditions that include exposure to heat, cold, humidity, and noise. Employees are trained to follow proper safety procedures, including using powered equipment and team lifting when handling heavier items. Overall, a career as a Customer Service Associate at Lowe's offers a dynamic, supportive, and rewarding environment where you can build a career, develop valuable skills, and make a positive impact on customers and communities alike.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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