Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
health insurance options
Tuition assistance program
company-matching 401(k)
Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a leading FORTUNE 100 home improvement company dedicated to serving millions of customers throughout the United States. Operating over 1,700 home improvement stores, 530 branches, and 130 distribution centers, Lowe's is firmly established as a trusted destination for home improvement products and services. With approximately 300,000 associates, Lowe's supports vibrant communities by focusing on initiatives such as creating safe and affordable housing, improving community spaces, developing skilled trade experts, and providing disaster relief. Headquartered in Mooresville, N.C., Lowe's continues to grow its presence and impact, delivering outstanding customer experiences and meaningful opportunities for its workforce.
As a Customer Service Associate at Lowe's, your role is pivotal in shaping the customer’s shopping experience. This position is ideal for individuals passionate about delivering exceptional customer service while helping customers solve their home improvement challenges. Whether working part-time or seeking long-term career growth, Lowe's offers the support and resources needed to thrive. The Customer Service Associate plays an active role in welcoming customers, answering inquiries, assisting in product selection, and occasionally helping with merchandise loading. Your responsibilities may vary depending on the specific department, which can include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.
This engaging position involves not only customer interaction but also preparing merchandise based on customer needs, such as tinting and mixing paint, cutting materials, bundling wood, or preparing blinds. Your goal is to ensure customers leave with the products they need and feel satisfied with their shopping experience. Lowe's emphasizes flexibility and the development of new skills through programs like Track to the Trades. The company also promotes a supportive environment where associates have access to competitive pay, health insurance options, tuition assistance, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount.
Furthermore, Lowe's is committed to creating an inclusive and diverse workforce. It encourages bilingual, military, and veteran talent to apply, reinforcing its dedication to growth and community engagement. Working conditions may require exposure to various weather elements and physical activities such as standing, lifting up to 75 pounds, or using powered equipment with training. There is no regular travel required for this role, though occasional travel may be necessary for meetings or training.
Overall, the Customer Service Associate role at Lowe's is an excellent opportunity for those who value helping others, are eager to learn about the home improvement industry, and want to be part of a company that values its employees and communities. Starting pay varies depending on location, experience, education, and training, with a comprehensive benefits package designed to support the well-being and growth of every associate.
As a Customer Service Associate at Lowe's, your role is pivotal in shaping the customer’s shopping experience. This position is ideal for individuals passionate about delivering exceptional customer service while helping customers solve their home improvement challenges. Whether working part-time or seeking long-term career growth, Lowe's offers the support and resources needed to thrive. The Customer Service Associate plays an active role in welcoming customers, answering inquiries, assisting in product selection, and occasionally helping with merchandise loading. Your responsibilities may vary depending on the specific department, which can include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.
This engaging position involves not only customer interaction but also preparing merchandise based on customer needs, such as tinting and mixing paint, cutting materials, bundling wood, or preparing blinds. Your goal is to ensure customers leave with the products they need and feel satisfied with their shopping experience. Lowe's emphasizes flexibility and the development of new skills through programs like Track to the Trades. The company also promotes a supportive environment where associates have access to competitive pay, health insurance options, tuition assistance, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount.
Furthermore, Lowe's is committed to creating an inclusive and diverse workforce. It encourages bilingual, military, and veteran talent to apply, reinforcing its dedication to growth and community engagement. Working conditions may require exposure to various weather elements and physical activities such as standing, lifting up to 75 pounds, or using powered equipment with training. There is no regular travel required for this role, though occasional travel may be necessary for meetings or training.
Overall, the Customer Service Associate role at Lowe's is an excellent opportunity for those who value helping others, are eager to learn about the home improvement industry, and want to be part of a company that values its employees and communities. Starting pay varies depending on location, experience, education, and training, with a comprehensive benefits package designed to support the well-being and growth of every associate.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials)
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- Guide customers through shopping or checkout
- Complete other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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