Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Tuition Assistance
401(k) matching
Employee Stock Purchase Program
associate discount
Skill development program
flexible schedules
Job Description
Lowe's Companies, Inc. is a Fortune 100 home improvement company headquartered in Mooresville, North Carolina. Serving approximately 16 million customer transactions weekly, Lowe's operates more than 1,700 home improvement stores across the United States, supported by 530 branches and 130 distribution centers. With fiscal year 2025 sales exceeding $86 billion and a workforce of around 300,000 associates, Lowe's has established itself as a leading retailer dedicated to providing quality products and services for home improvement projects. Beyond retail, Lowe's invests in community support initiatives, focusing on creating safe and affordable housing, enhancing community spaces, developing the next generation of skilled tradespeople, and offering disaster relief to communities in need. The company is committed to diversity, equity, and inclusion and is an equal opportunity employer, welcoming candidates from various backgrounds, including bilingual individuals, veterans, and military personnel.
As a Customer Service Associate at Lowe's, you will play a crucial role in enhancing the shopping experience for every customer who walks through the door. This position combines exceptional customer service skills with an authentic care for people, enabling associates to help customers navigate their home improvement challenges effectively. Whether you are seeking part-time employment or a long-term career, Lowe's supports your goals with competitive pay, flexible schedules, and a wide array of benefits.
In this role, you will engage directly with customers by welcoming them, answering their questions, and helping them find the right products and services tailored to their home improvement needs. The position is dynamic; daily responsibilities may include replenishing merchandise, assisting with special orders and deliveries, and preparing specific products like paint tinting or cutting lumber based on customer requirements. Customer Service Associates work across various departments such as Appliances, Cabinets, Flooring, Live Nursery, Hardware, Tools, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services, depending on store needs and individual skill sets.
This role requires interpersonal excellence, attention to detail, and the ability to handle physical tasks such as lifting up to 25 pounds unassisted, standing for extended periods, and occasionally working outdoors in varying weather conditions. Associates are also cross-trained in multiple store areas to provide optimal service and support where needed. By joining Lowe's, you gain access to extensive benefits, including multiple health insurance options, tuition assistance, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount. Additionally, Lowe’s promotes skill development through its Track to the Trades program, providing pathways to enhance your career within the home improvement industry.
If you are motivated to help customers find solutions that improve their homes and communities, while also benefiting from a supportive work environment dedicated to your personal and professional growth, the Customer Service Associate position at Lowe’s offers a rewarding opportunity. The company values its workforce and encourages applicants who bring diverse experiences, bilingual abilities, and a passion for service to join and contribute to its mission of making Lowe’s the preferred home improvement destination.
As a Customer Service Associate at Lowe's, you will play a crucial role in enhancing the shopping experience for every customer who walks through the door. This position combines exceptional customer service skills with an authentic care for people, enabling associates to help customers navigate their home improvement challenges effectively. Whether you are seeking part-time employment or a long-term career, Lowe's supports your goals with competitive pay, flexible schedules, and a wide array of benefits.
In this role, you will engage directly with customers by welcoming them, answering their questions, and helping them find the right products and services tailored to their home improvement needs. The position is dynamic; daily responsibilities may include replenishing merchandise, assisting with special orders and deliveries, and preparing specific products like paint tinting or cutting lumber based on customer requirements. Customer Service Associates work across various departments such as Appliances, Cabinets, Flooring, Live Nursery, Hardware, Tools, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services, depending on store needs and individual skill sets.
This role requires interpersonal excellence, attention to detail, and the ability to handle physical tasks such as lifting up to 25 pounds unassisted, standing for extended periods, and occasionally working outdoors in varying weather conditions. Associates are also cross-trained in multiple store areas to provide optimal service and support where needed. By joining Lowe's, you gain access to extensive benefits, including multiple health insurance options, tuition assistance, a company-matching 401(k), an employee stock purchase program, and a 10% associate discount. Additionally, Lowe’s promotes skill development through its Track to the Trades program, providing pathways to enhance your career within the home improvement industry.
If you are motivated to help customers find solutions that improve their homes and communities, while also benefiting from a supportive work environment dedicated to your personal and professional growth, the Customer Service Associate position at Lowe’s offers a rewarding opportunity. The company values its workforce and encourages applicants who bring diverse experiences, bilingual abilities, and a passion for service to join and contribute to its mission of making Lowe’s the preferred home improvement destination.
Job Requirements
- 6 months experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 months experience using common retail technology, such as smart phones and tablets
- reading, writing, and performing basic arithmetic (addition and subtraction)
- able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Job Qualifications
- 6 months of retail and/or customer service experience
- bi-lingual skills
- certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
- ability to read, write, and perform basic arithmetic
- experience using a computer, including inputting, accessing, modifying, or outputting information
Job Duties
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
- assist customers with locating and handling merchandise
- down stock merchandise by looking for empty areas on shelves and replenishing supplies
- process orders and deliveries accurately so customers receive merchandise as expected and on time
- cross-functionally train in other areas of the store to help deliver the best customer service
- prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
- guide customers through shopping or checkout
- complete other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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