Full Time - Reservations Manager

Schulte Hospitality Group is a prominent third-party hospitality management company distinguished by its service-driven culture and extensive multi-generational expertise across the hospitality industry. With operations spanning over 200 locations in 38 states and three countries, the group manages a diverse portfolio that includes globally recognized brands such as Marriott, Hilton, IHG, Hyatt, in addition to unique, independent, boutique, and lifestyle properties. The company places a premium on authentic hospitality, respect, and stakeholder prioritization, fostering a supportive and inclusive environment for both employees and guests. Their mission underlines a commitment to not only meeting but exceeding expectations in the hospitality domain while making a meaningful impact through continuous improvement and community engagement.

Joining Schulte Hospitality Group means becoming part of a passionate team of hoteliers dedicated to cultivating a workplace that values employee development, inclusivity, and empowerment. Employees can expect a dynamic, rewarding, and flexible work atmosphere enhanced by numerous perks such as Daily Pay, free telemedicine and virtual mental health care starting from the first day, multiple health and life insurance options, a 401k plan with company match, paid parental leave, paid time off, holiday pay, pet insurance, an employee assistance program, and access to exclusive discounts through the Schulte Savings Marketplace. This role is a fantastic opportunity to grow within a forward-thinking organization that treasures its people as its most valuable asset.

The Reservations Manager position at Saint Johns Resort, a Schulte Hospitality Group property, is integral to the hotel's success and revenue management strategy. This role demands a dynamic individual with a service-oriented approach, adept at managing reservations operations while maximizing revenue performance. Key responsibilities include managing inventory, applying revenue management principles within reservations, monitoring booking pace, segmentations, and distribution channels, and supporting pricing strategies in collaboration with hotel leadership and corporate teams. The role also entails maintaining group and transient inventory, overseeing group processes such as rooming lists and billing, coordinating with internal departments and external partners, and enforcing reservation procedures aligned with revenue and service standards.

Leadership and team development are core components of this role, involving training, coaching, and development of the reservations team to uphold high service standards and operational efficiency. The Reservations Manager must thrive in a fast-paced, deadline-driven environment, leveraging strong organizational, multitasking, and communication skills. Analytical acumen is critical for interpreting reservation data and market trends to inform decision-making, while advanced computer proficiency in Microsoft Office and hotel reservation systems is essential. The position is well-suited for someone with at least two years of revenue or reservations management experience and a background in hospitality or related fields. Schulte Hospitality Group offers a comprehensive environment that not only focuses on operational excellence but also prioritizes employee well-being and career growth, making this an exceptional opportunity for professionals in the hospitality industry.