Full-Time Receptionist / Concierge (Afternoon Shift)

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $15.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Competitive wages

Early access to earned wages

flexible scheduling options

Paid Time Off

Holidays

Comprehensive benefit package including health, dental, vision, life and disability insurances

401(k) with employer match

Paid training

Opportunities for growth and advancement

Employee assistance program

Job Description

Discovery Management Group is a leading senior living organization renowned for its commitment to providing purpose-driven and people-centered care. Managing and enhancing senior living communities across the United States, the company operates more than 15,000 units nationwide with an ever-expanding footprint. Known for its focus on operational excellence and lifestyle personalization, Discovery Management Group fosters a culture-driven leadership approach that supports the needs of residents, families, and team members alike. The organization has garnered Great Place to Work certifications from 2022-2026, underscoring its emphasis on workplace culture and employee satisfaction. At its core, Discovery Management Group is dedicated to continuous growth and development, investing heavily in learning opportunities that empower team members to build meaningful and rewarding careers. The company’s mission revolves around serving seniors with compassion, integrity, and a commitment to enhancing quality of life within a vibrant community setting.

The role of Concierge at Discovery Village at Dominion Assisted Living is a vital position centered on enriching the lives of senior residents by providing a warm, welcoming presence and ensuring smooth daily operations. As the first point of contact for residents, families, guests, and team members, the Concierge plays an essential role in creating meaningful connections and assisting with various administrative and communication tasks. The position is full-time, scheduled from 2 PM to 10 PM including some weekends, and is based in San Antonio, Texas. The pay rate is competitive at 15.00 per hour. Responsibilities encompass managing incoming calls with professionalism, greeting and assisting visitors warmly, coordinating resident and family appointments, and maintaining organized front-desk operations. Additionally, the Concierge handles administrative duties such as preparing meal tickets, updating resident records, organizing community materials, and supporting marketing efforts. A key aspect of this role is embodying the company’s values of teamwork, integrity, compassion, and accountability while maintaining confidentiality and a professional demeanor. This position offers opportunities for growth, comprehensive benefits including health insurance, paid time off, flexible scheduling, and access to employee assistance programs. Joining Discovery Management Group not only means contributing to a respected senior living community but also becoming part of a culture that embraces continuous improvement and values employee well-being and development.

Job Requirements

High school diploma or GED preferred
one to three years of customer service, reception, or administrative experience preferred
strong communication skills
organizational skills
interpersonal skills
professional demeanor
ability to multitask in a fast-paced environment
basic computer skills
ability to maintain confidentiality

Job Qualifications

High school diploma or GED preferred
one to three years of customer service, reception, or administrative experience preferred
strong communication, organization, and interpersonal skills
professional demeanor with the ability to multitask in a fast-paced environment
basic computer skills and comfort using phones, email, and office systems
ability to maintain confidentiality and represent the community positively

Job Duties

Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
take accurate, detailed messages and ensure timely communication to the appropriate recipient
greet residents, families, and visitors warmly
respond to inquiries and provide directions as needed
collate brochures and support marketing materials as requested
prepare meal tickets for team members and family members
tally meal count sheets for Dining Services
maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
coordinate and manage resident and family appointments including transportation, salon services, and other community resources
keep the front desk and entry areas clean, organized, and welcoming at all times
sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
maintain resident forms related to miscellaneous credits
follow all company personnel policies, operating procedures, and confidentiality requirements
perform other duties as assigned