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Full-Time Receptionist / Concierge (Afternoon Shift)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Competitive wages
Early access to earned wages
flexible scheduling options
Paid Time Off
Holidays
Comprehensive benefit package including health, dental, vision, life and disability insurances
401(k) with employer match
Paid training
Opportunities for growth and advancement
Employee assistance program
Job Description
Discovery Management Group is a leading senior living organization renowned for its commitment to providing purpose-driven and people-centered care. Managing and enhancing senior living communities across the United States, the company operates more than 15,000 units nationwide with an ever-expanding footprint. Known for its focus on operational excellence and lifestyle personalization, Discovery Management Group fosters a culture-driven leadership approach that supports the needs of residents, families, and team members alike. The organization has garnered Great Place to Work certifications from 2022-2026, underscoring its emphasis on workplace culture and employee satisfaction. At its core, Discovery Management Group is dedicated to continuous... Show More
Job Requirements
- High school diploma or GED preferred
- one to three years of customer service, reception, or administrative experience preferred
- strong communication skills
- organizational skills
- interpersonal skills
- professional demeanor
- ability to multitask in a fast-paced environment
- basic computer skills
- ability to maintain confidentiality
Job Qualifications
- High school diploma or GED preferred
- one to three years of customer service, reception, or administrative experience preferred
- strong communication, organization, and interpersonal skills
- professional demeanor with the ability to multitask in a fast-paced environment
- basic computer skills and comfort using phones, email, and office systems
- ability to maintain confidentiality and represent the community positively
Job Duties
- Perform telephone answering and reception duties, managing internal and external calls professionally and courteously
- take accurate, detailed messages and ensure timely communication to the appropriate recipient
- greet residents, families, and visitors warmly
- respond to inquiries and provide directions as needed
- collate brochures and support marketing materials as requested
- prepare meal tickets for team members and family members
- tally meal count sheets for Dining Services
- maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets
- coordinate and manage resident and family appointments including transportation, salon services, and other community resources
- keep the front desk and entry areas clean, organized, and welcoming at all times
- sort, organize, and distribute mail to residents, the Executive Director, and department coordinators
- maintain resident forms related to miscellaneous credits
- follow all company personnel policies, operating procedures, and confidentiality requirements
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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