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Full Time PM Housekeeping House Attendant

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Room discounts at Marcus Hotels & Resorts and IHG-branded properties
discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid Time Off
flexible scheduling
Medical, dental, and vision insurance offered after 30 days of employment
Company-paid Life Insurance
Employee assistance program
401k with employer match

Job Description

Kimpton Hotel Monaco Pittsburgh is a distinguished boutique hotel located in the historic James H. Reed building, a landmark originally constructed in 1903. This property boasts 248 rooms and seamlessly combines old-world architecture with bold and whimsical interior designs. The hotel is a prominent fixture in Pittsburgh's vibrant cityscape, known for its fearless approach to boutique hospitality amid a city experiencing a creative revival. The establishment operates under Marcus Hotels & Resorts, a division of The Marcus Corporation, which has a 60-year legacy of operational and service excellence. Marcus Hotels & Resorts is recognized for its commitment to creating extraordinary experiences for both guests and associates, with a portfolio of 15 unique hotels and resorts across the United States. This commitment manifests in the company's core values: Be Yourself, Lead Yourself, and Make It Count, fostering an inclusive and empowering environment where individuality is celebrated and personal growth is prioritized.

As a part of the Kimpton Hotel Monaco Pittsburgh team, you'll join a workplace culture that values passion for hospitality and genuine connections with guests. The hotel prides itself on delivering personalized and memorable experiences by encouraging employees to bring their unique personalities and creativity to their roles. The hospitality team is dedicated to maintaining high service standards within an inviting and distinctive atmosphere, ensuring every guest feels valued. The role offered is a housekeeping and public area attendant position, critical in sustaining the hotel's impeccable standards of cleanliness and service. This position emphasizes attention to detail, guest interaction, and teamwork to uphold the aesthetic and operational excellence of the hotel.

In this role, you will maintain the cleanliness and appearance of various hotel areas, including the lobby, hallways, public spaces, and exterior sections such as sidewalks and entrances. Your responsibilities include setting up and cleaning meeting rooms, performing deep cleaning tasks like shampooing carpets, and managing complimentary hotel services like morning coffee and evening hospitality events. As an advocate for the hotel, you will create personalized guest experiences, respond promptly and courteously to requests, and develop positive relationships that encourage repeat visits. The position demands flexibility, as duties may extend beyond routine housekeeping to support other hotel functions when needed. The role requires a high school diploma preference, a customer-oriented mindset with at least one year of relevant experience, and effective communication skills. Flexibility in work schedule, including the ability to work evenings, weekends, and holidays, is essential.

Joining Kimpton Hotel Monaco Pittsburgh means becoming part of a dynamic and inclusive hospitality team where every moment counts. The company offers opportunities for career growth, transfers between properties, and a comprehensive benefits package encompassing health, dental, and vision insurance, paid time off, and retirement saving plans. Additional employee perks include discounted rates at Marcus Hotels and Resorts and IHG-branded properties, discounts in hotel restaurants, spas, golf courses, and entertainment venues. The environment encourages employees to thrive both professionally and personally while contributing to a culture that values exceptional service and vibrant employee engagement. Kimpton Hotel Monaco Pittsburgh is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace.

Job Requirements

  • High school diploma preferred
  • Minimum 1 year experience in customer service or similar position
  • Previous housekeeping experience is a plus
  • Passion for customer service
  • Good verbal communication skills
  • Basic writing skills
  • Flexible schedule with availability to work evenings, weekends, and holidays

Job Qualifications

  • High school diploma preferred
  • Minimum 1 year experience in customer service or similar position
  • Previous housekeeping experience is a plus
  • Passion for customer service
  • Good verbal communication skills
  • Basic writing skills
  • Flexible schedule with availability to work evenings, weekends, and holidays

Job Duties

  • Maintain cleanliness and appearance of the hotel including lobby, hallways, public areas, sidewalks, brass awning poles, signage, entrance, and alley
  • Clean and set-up meeting room functions according to the function sheets
  • Deep clean areas including shampooing of rooms and public spaces as assigned
  • Set up and maintain complimentary hotel lobby functions including morning coffee service and nightly concierge events
  • Deliver housekeeping items to guest rooms upon request from the front desk
  • Get assignments, keys, pager, and special guest requests from supervisor at shift start
  • Check and replenish supplies and cleaning tools
  • Quickly respond to guest requests in a friendly manner
  • Return lost items with proper documentation to the Housekeeping Department

Job Criteria

Experience

Entry Level (1-2 years)


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