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Full-Time Patient & Family Concierge - UPMC Presbyterian 3E

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $19.00 - $29.85
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Employee Discounts

Job Description

UPMC Presbyterian 3E is part of the University of Pittsburgh Medical Center (UPMC), a renowned health care provider known for delivering world-class medical services and compassionate patient care. UPMC Presbyterian 3E specializes in medical cardiology, cardiothoracic surgery, and vascular surgery. The unit accommodates 18 beds dedicated to patients with various medical heart conditions, including those recovering from heart surgery. Patients here may have undergone procedures such as stent placements or electrophysiology treatments and often require close monitoring with equipment like chest tubes, temporary pacemakers, and cardiac medication administered intravenously.

The Patient & Family Concierge role within UPMC Presbyt... Show More

Job Requirements

  • High school diploma or active high school/GED program enrollment or one year of previous job experience in lieu of high school diploma/GED
  • ability to follow written and verbal instructions
  • must have Act 34 clearance

Job Qualifications

  • Desire, drive, and compassion to provide exceptional patient and family experience
  • high school diploma or active high school/GED program enrollment or one year of previous job experience in lieu of high school diploma/GED
  • previous experience in health care or customer service is a plus but not required
  • ability to follow written and verbal instructions

Job Duties

  • Welcome patients and families with warmth and professionalism
  • provide directions, escort guests, and answer general hospital questions
  • support a positive experience from first impression to discharge
  • help keep patient rooms and public areas clean, safe, and stocked
  • assist with bed making, linen changes, and basic room resets
  • report maintenance or safety concerns promptly
  • deliver and set up patient meal trays following safety guidelines
  • provide additional nourishments as requested
  • maintain cleanliness and food safety standards
  • safely transport patients, equipment, and lab specimens
  • clean and inspect transport equipment after use
  • accurately document transport activities
  • set up and retrieve telehealth carts for patient appointments
  • clean and test equipment to ensure proper functionality
  • stock patient rooms, supply areas, and PPE
  • monitor inventory levels and expiration dates
  • deliver supplies and equipment as needed
  • answer phones and assist with call lights as directed
  • interact with patients, assess basic needs, and support mobility
  • follow infection control guidelines and UPMC service standards

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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