Full-Time Patient & Family Concierge, Senior

UPMC Passavant is part of the larger University of Pittsburgh Medical Center (UPMC) system, one of the nation's leading integrated health care systems. UPMC is renowned for its commitment to providing high-quality, innovative, and compassionate care to patients and families across its various facilities. As a major acute care provider, UPMC Passavant offers a range of medical services tailored to meet the diverse needs of the community it serves. The facility emphasizes a patient-centered approach, ensuring that every individual receives personalized care delivered by skilled professionals in a supportive and efficient manner.

The role of the Patient and Family Concierge, Senior, is vital within the 3 Main Acute Care department at UPMC Passavant. This full-time position is designed for individuals passionate about enhancing the patient experience with positivity and integrity. The concierge acts as a crucial link between patients, families, and healthcare teams by managing both administrative tasks and direct service duties that contribute to a seamless healthcare environment. The role involves a balance of responsibilities, from department administrative functions to direct patient support activities such as assisting guests, coordinating patient transports, and maintaining clean and organized patient areas.

The position offers shifts covering daylight, evening, weekend, and holiday hours, reflecting the 24/7 nature of acute care settings. The salary and job title are commensurate with the candidate's education and experience, highlighting the opportunity for professional growth within UPMC. This role is an excellent opportunity for those with prior experience as a Patient and Family Concierge or similar roles who seek to advance their careers while making a meaningful difference in the lives of patients and their families.

As a Patient and Family Concierge, Senior, you will perform administrative duties such as handling phone communications, processing physician orders, distributing mail, and supporting critical equipment readiness. Additionally, you will coordinate patient tests, procedures, and transports, ensuring smooth logistical operations. Beyond administrative responsibilities, the role encompasses greeting and assisting hospital guests, providing accurate directions and information, maintaining patient charts, supporting environmental cleanliness, safely transporting patients and equipment, managing inventory, and responding promptly to patient needs.

The position requires individuals who demonstrate strong organizational abilities, communication skills, attention to detail, and a compassionate approach to patient care. UPMC's dedication to Life Changing Medicine means that team members like the Patient and Family Concierge, Senior, are essential contributors to delivering exceptional healthcare experiences. Joining UPMC Passavant means becoming part of a community that values professional development, collaboration, and a steadfast commitment to supporting patients and families throughout their healthcare journeys.