Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Professional Development
Job Description
UPMC Shadyside is a Magnet-designated teaching hospital renowned for its commitment to ongoing research and education in healthcare. As part of the University of Pittsburgh Medical Center, UPMC Shadyside exemplifies excellence in patient care, patient safety, and medical innovation. The hospital offers a dynamic and supportive environment for both patients and staff, focusing on delivering high-quality healthcare services through collaboration, advanced technologies, and compassionate care. It serves as a vital part of the healthcare community, known for its educational programs and research initiatives that contribute to advancements in medical science and patient treatment.
The role of Patient & Family Concierge within UPMC Shadyside's Emergency Department is a pivotal position centered around providing compassionate, multidisciplinary support to patients, families, and hospital visitors. This full-time role, based on 36 hours a week schedule including evening/night shifts and rotating weekends, focuses on ensuring a seamless and positive experience during patients' hospital stays. The Concierge acts as a central point of contact, offering assistance in various capacities to enhance patient satisfaction and overall hospital service quality.
Responsibilities for the Patient & Family Concierge include greeting and providing directions to patients and visitors, managing patient belongings, aiding with environmental services like cleaning and supply management, and assisting with dietary and transport services within the hospital. The Concierge role further involves handling telehealth cart setups, supply and equipment logistics, and serving as a liaison for hospital policies and procedures. This role requires exceptional communication skills, the ability to multitask effectively, and a strong compassionate approach to patient care. The Patient & Family Concierge must adhere strictly to privacy regulations and maintain professionalism while delivering friendly, accurate assistance.
Working at UPMC Shadyside's Emergency Department provides an opportunity to be part of a respected healthcare institution dedicated to continuous improvement and excellence in clinical support services. The role demands flexibility, empathy, and a commitment to uphold UPMC's values and the highest standards of patient care. The Concierge will receive ongoing training and support to fulfill their duties effectively while contributing positively to the patient experience and the hospital community. This rewarding role is ideal for individuals who thrive in a fast-paced, service-oriented healthcare environment and are passionate about making a difference in the lives of patients and their families.
The role of Patient & Family Concierge within UPMC Shadyside's Emergency Department is a pivotal position centered around providing compassionate, multidisciplinary support to patients, families, and hospital visitors. This full-time role, based on 36 hours a week schedule including evening/night shifts and rotating weekends, focuses on ensuring a seamless and positive experience during patients' hospital stays. The Concierge acts as a central point of contact, offering assistance in various capacities to enhance patient satisfaction and overall hospital service quality.
Responsibilities for the Patient & Family Concierge include greeting and providing directions to patients and visitors, managing patient belongings, aiding with environmental services like cleaning and supply management, and assisting with dietary and transport services within the hospital. The Concierge role further involves handling telehealth cart setups, supply and equipment logistics, and serving as a liaison for hospital policies and procedures. This role requires exceptional communication skills, the ability to multitask effectively, and a strong compassionate approach to patient care. The Patient & Family Concierge must adhere strictly to privacy regulations and maintain professionalism while delivering friendly, accurate assistance.
Working at UPMC Shadyside's Emergency Department provides an opportunity to be part of a respected healthcare institution dedicated to continuous improvement and excellence in clinical support services. The role demands flexibility, empathy, and a commitment to uphold UPMC's values and the highest standards of patient care. The Concierge will receive ongoing training and support to fulfill their duties effectively while contributing positively to the patient experience and the hospital community. This rewarding role is ideal for individuals who thrive in a fast-paced, service-oriented healthcare environment and are passionate about making a difference in the lives of patients and their families.
Job Requirements
- High school diploma or active high school/GED program enrollment or one year of previous job experience required in lieu of HS diploma/GED
- Previous experience in healthcare or customer service is a plus but not required
- Ability to follow written and verbal instructions
- Desire, drive, and compassion needed to provide an exceptional patient and family experience at all times
- Act 31 Child Abuse Reporting
- Act 33
- Act 34
- Act 73 FBI clearance
Job Qualifications
- High school diploma or active high school/GED program enrollment
- One year of previous job experience in lieu of a high school diploma/GED
- Previous experience in healthcare or customer service is a plus
- Ability to follow written and verbal instructions
- Compassionate and driven to provide exceptional patient and family experience
Job Duties
- Greets patients and families warmly and provides direction and escort assistance to ensure arrival at appropriate destinations
- Disseminates patient information to visitors while respecting confidentiality
- Serves as a reference source for visiting hours, general directions, package delivery, hospital policies
- Issues courtesy parking discounts and free passes
- Assists with parking cashier functions and validates patient parking
- Establishes tracking of patient belongings upon admission
- Cleans and organizes assigned patient and public areas following established procedures
- Replenishes supplies and changes bed linens in patient rooms
- Assembles and serves meals per diet orders, menus, and patient requirements
- Maintains food safety and quality by applying HACCP principles
- Delivers and sets up patient meal trays ensuring proper patient identification
- Transports patients and patient-specific equipment safely and timely within the hospital
- Performs inspections and disinfection of transportation equipment
- Retrieves and sets up telehealth carts for patient appointments
- Orders, organizes, and stocks unit-specific supplies and equipment
- Answers unit phones and responds to call lights
- Interacts with patients assessing needs and assists with patient mobility
- Adheres to hand hygiene and infection control procedures
- Follows mandatory reporting procedures for incidents affecting patient care
- Exhibits UPMC values and practices experience key behaviors
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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