Full-Time Outlets/Restaurant Supervisor (Hourly Position) - DoubleTree by Hilton Philadelphia Center City

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $22.00
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Work Schedule

Rotating Shifts
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
financial security programs

Job Description

Hilton is a globally renowned hospitality company known for delivering exceptional guest experiences across a wide portfolio of world-class hotels and resorts. With a commitment to filling the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests worldwide and continues to set new standards in the travel and hospitality industry. The company's award-winning workplace culture has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton not only prioritizes outstanding service for guests but also fosters an exceptional environment for its team members, supporting their growth and wellbeing through comprehensive benefits and caring programs.

Joining Hilton as a Restaurant Supervisor offers an exciting opportunity to be at the heart of enhancing the guest experience within the hotel's dining outlets. This role is integral to supervising daily restaurant operations, ensuring that every aspect of service exceeds guest expectations while maintaining Hilton's high standards of quality and compliance. The Restaurant Supervisor leads by example, supporting their team to provide warm, memorable hospitality that brightens guests' days and makes every stay special.

In this position, you will oversee all operational aspects of the restaurant or dining outlet, including monitoring guest service standards, product quality, and adherence to health, safety, and sanitation policies. You will also be responsible for guiding and mentoring team members during shifts, assisting with scheduling, and fostering a positive and productive work environment that promotes teamwork and leadership development. The role also involves actively contributing to revenue growth by implementing marketing initiatives and encouraging up-selling techniques to maximize profitability.

Hilton's core values emphasize integrity, leadership, ownership, teamwork, and a focus on the present moment, which are essential qualities for anyone looking to thrive in this role. As a Restaurant Supervisor, you will embody these values, helping to inspire your team and ensuring the highest standards of guest satisfaction and hospitality excellence.

Hilton supports its team members with a comprehensive range of benefits that reflect the company's dedication to wellbeing and financial security. These include incredible travel perks offering deeply discounted stays at Hilton properties worldwide, employee stock purchase programs, paid parental leave, personalized caregiving support, crisis concierge services, mental health resources, generous paid time off, and extensive health and welfare benefits. The company’s commitment to creating a supportive and inclusive workplace makes Hilton a top employer for those passionate about hospitality and career growth.

Becoming a part of Hilton means joining a company that not only delivers exceptional experiences to millions of guests but also invests profoundly in its employees' futures. Whether you are beginning your career or looking for new challenges in the hospitality industry, Hilton provides opportunities for personal and professional development in an award-winning culture. This is more than just a job—it is a career where every day offers a chance to learn, lead, and make a meaningful impact in the world of hospitality. Join Hilton and help create lasting memories for guests while building a rewarding and inspiring career.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years experience in restaurant or hospitality supervision
  • Ability to work flexible hours including evenings and weekends
  • Excellent leadership and organizational skills
  • Strong customer service orientation
  • Ability to work in a fast-paced environment
  • Compliance with health and safety standards

Job Qualifications

  • Previous experience in restaurant or hospitality management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Knowledge of health, safety, and sanitation regulations
  • Ability to handle guest complaints and resolve issues effectively
  • Experience in sales and marketing within the hospitality industry
  • High school diploma or equivalent
  • Additional hospitality certifications are a plus

Job Duties

  • Supervise daily restaurant operations
  • Oversee and participate in daily outlet operations ensuring guest service standards and product quality
  • Deliver exceptional guest experiences by monitoring product and service quality and addressing issues
  • Guide the team through each shift by providing on-the-floor supervision and mentoring
  • Assist with scheduling and fostering a positive work environment
  • Contribute to revenue growth by implementing marketing initiatives and up-selling techniques
  • Uphold regulatory standards by maintaining compliance with health, safety, sanitation, and alcohol regulations

Job Criteria

Experience

Mid Level (3-7 years)


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