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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
DoubleTree by Hilton is a renowned global hospitality brand recognized for its commitment to providing exceptional guest experiences and high-quality accommodations. As a part of the Hilton portfolio, DoubleTree hotels emphasize warm and welcoming environments, blending comfort with professional service standards that appeal to both leisure and business travelers worldwide. The brand is well-respected for its attention to guest satisfaction, premium amenities, and a commitment to delivering memorable stays through personalized service and efficient operational practices. Emphasizing an approachable and friendly atmosphere, DoubleTree places great importance on its team members, fostering a culture of hospitality and continuous improvement within its... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel front desk or night audit preferred
- basic accounting knowledge
- ability to work independently overnight
- strong communication skills
- proficiency in hotel management software
- ability to work overnight shifts including weekends and holidays
Job Qualifications
- Previous hotel front desk or night audit experience preferred
- strong attention to detail and basic accounting skills
- ability to work independently and handle overnight responsibilities
- excellent communication and customer service skills
- proficiency in hotel management systems (experience with Hilton systems is a plus)
- must be reliable, punctual, and able to work overnight shifts, including weekends and holidays
Job Duties
- Greet and assist guests during overnight hours with check-in, check-out, and inquiries
- provide exceptional guest service and resolve guest concerns promptly and professionally
- perform all daily audit functions for front office and each outlet of the hotel
- review room and tax posting on computer or register for accuracy, immediately correcting any errors
- ensure all house charges are posted accurately and in a timely fashion
- complete back-up of front office computer system and night audit program daily (if applicable)
- complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable)
- understand, know and follow management company’s accounting and credit policies and procedures
- accurately prepare and distribute daily reports (revenue, occupancy, discrepancies)
- process late arrivals, walk-ins, and reservations efficiently
- ensure safety and security procedures are followed during overnight hours
- maintain cleanliness and organization of the front desk area
- communicate effectively with housekeeping, engineering, and management teams regarding guest needs and incidents
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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