Full Time Night Auditor / Night Manager-Embassy Suites Uptown Charlotte

CMC Hotels is a distinguished hospitality company based in Raleigh, North Carolina, specializing in the development, acquisition, repositioning, and management of upscale limited service, extended stay, and full-service hotels. The company has established a reputation for leading its markets by consistently exceeding operational, financial, and guest hospitality expectations. With a strategic focus on growth and excellence, CMC Hotels has a portfolio that includes various properties designed to fulfill the dynamic needs of modern travelers, delivering outstanding experiences through superior service and innovative management practices. \n\nCMC Hotels firmly believes in the philosophy of "Growing People," recognizing that its associates form the heart of the organization. The company emphasizes the importance of its team members' personal and professional growth, encouraging a culture where employees are acknowledged for their contributions, provided opportunities for advancement, and empowered to succeed alongside the company. It is an environment that fosters dedication, collaboration, and mutual achievement, creating a workplace where careers flourish and potential is fully realized. \n\nCurrently, CMC Hotels is seeking dedicated Guest Service professionals to join its team. This role is integral to maintaining high standards of hospitality and ensuring guest satisfaction during overnight shifts. The position requires availability for the third shift, from 11:00 PM to 7:00 AM, Monday through Sunday. The company offers a competitive hourly wage aligned with experience, complemented by a comprehensive benefits package that includes paid vacation, paid sick leave, paid holidays, Blue Cross Blue Shield health insurance, dental and vision coverage, short-term disability, life insurance, a 401K plan, and hotel discounts. \n\nThe Guest Service role involves responsibility for attending to the needs and safety of guests throughout their check-in, check-out, and in-house periods. This includes accurately processing reservations and payments using the Property Management System (PMS), offering superior customer service, and balancing the end-of-day financial accounts in the Inn-Flow database. The position serves as a critical liaison between shifts and management to ensure smooth communication and continuation of service excellence. Candidates with prior hospitality experience are highly valued, as are those who display strong communication skills, self-motivation, and reliability. This role provides an exceptional opportunity to grow and succeed within a respected hospitality company that values its people and strives for operational excellence.