Full Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs

Pyramid Global Hospitality is a renowned hospitality management company committed to putting people first. Emphasizing a supportive and inclusive work environment, the company fosters diversity, growth, development, and wellbeing among its employees. With a strong focus on a People First culture, Pyramid Global Hospitality invests heavily in employee development, providing a comprehensive array of benefits and building meaningful relationships within the team. The company manages over 230 properties worldwide, offering both seasoned hospitality professionals and newcomers opportunities to grow in a collaborative environment dedicated to unique and exceptional guest experiences.

The Colorado Springs Marriott, part of the Pyramid Global Hospitality family, is nestled near the Rocky Mountains and the vibrant downtown area of Colorado's second-largest city. This property offers a unique blend of natural beauty and urban convenience, making it an ideal location for guests and team members alike. It features pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. The hotel combines the serene outdoor attractions such as Pikes Peak and Cave of the Winds with cultural experiences including local shops and art galleries.

Joining the Marriott Colorado Springs means becoming part of a world-class hotel team that values both personal and professional growth alongside an authentic Culture of Care. The establishment prides itself on offering meaningful career advancement pathways and top-tier guest services. One such key role is the M Lounge Concierge, a pivotal position within the Food and Beverage team at the hotel. This position is best suited for individuals who are genuine connectors and natural hosts, possessing an innate ability to make guests feel that their stay is important and memorable.

The M Lounge Concierge is the heart of the club lounge experience, acting as both a welcoming face and a resourceful helper to guests. Responsibilities encompass assisting with dining reservations, transportation arrangements, and providing insider knowledge on local attractions. Attention to detail in maintaining the lounge's food and beverage offerings, presentation, and cleanliness is paramount, ensuring adherence to brand standards and exceptional quality. This role is not limited to merely answering queries but extends to creating unforgettable experiences, demonstrating a people-first approach.

This position also offers a concrete pathway for career progression within the Pyramid Global Hospitality organization, supported by ongoing training and development opportunities. The company offers extensive benefits such as comprehensive health insurance plans, including mental wellbeing support, retirement plans, paid time off, pet insurance, exclusive discounts, performance incentives, and generous paid time off. Employees are encouraged to develop their skills from day one, supported by educational opportunities that promote long-term career growth.

With a strong foundation built on core values of People First, Integrity, and Excellence, Pyramid Global Hospitality and the Marriott Colorado Springs provide a workplace culture where honesty, respect, creativity, and dedication thrive. They seek team members who are self-motivated, passionate about hospitality, and eager to deliver personalized experiences that make every guest feel valued. Offering flexible work schedules, including evenings, weekends, and holidays, the company is committed to work-life balance and diversity in the workforce. The compensation for the M Lounge Concierge role typically starts at $16.00 per hour, subject to variation by candidate experience and location. This role suits individuals who desire both a rewarding hospitality career and the ability to engage meaningfully with guests in a world-class setting.