Full Time Housekeeping Supervisor-Springhill Suites Raleigh/Cary

CMC Hotels is a distinguished hotel management company based in Raleigh, North Carolina, known for its expertise in the development, acquisition, repositioning, and management of upscale lodging properties. Their portfolio includes limited service, extended stay, and full-service hotels that consistently lead the market by exceeding operational and financial goals while delivering exceptional guest experiences. CMC Hotels prides itself on its commitment to nurturing talent within its organization, promoting a culture that values associate growth and recognizes individual contributions as essential to the overall success of the company. This philosophy is encapsulated in their core belief of 'Growing People,' emphasizing that the heart of their business is their workforce. This approach fosters a positive work environment where employees are motivated to excel and grow alongside the company, contributing to the continued expansion and excellence of their hospitality services.

We are currently seeking an engaging and motivating leader to join the CMC Senior Management Team as the Housekeeping Supervisor for the Springhill Suites Raleigh/Cary. This position plays a vital role in managing and directing back-of-house operations, specifically overseeing the housekeeping and maintenance departments to ensure high standards of cleanliness and guest satisfaction are met. The Housekeeping Supervisor will be responsible for coaching, training, and supervising the entire housekeeping team, including quality control inspectors, guest room attendants, porters, and laundry attendants. This leadership role requires the individual to conduct daily inspections of guest rooms and public spaces, ensuring all cleaning procedures adhere strictly to franchise and department standards.

The successful candidate will be adept at promoting teamwork and employee morale while maintaining compliance with all life safety policies and cleanliness standards. They will also manage inventory by ordering and maintaining appropriate stocks of guest supplies, cleaning products, and linens. Integral to the role is the preparation of detailed weekly and monthly reports for management, as well as the development and implementation of effective systems and procedures that streamline housekeeping operations. Managing labor budgets and scheduling efficiently will also be core responsibilities.

Additionally, the Housekeeping Supervisor will act as the frontline representative for guest relations within the housekeeping department, addressing queries and requests promptly and courteously. The role demands excellent organizational skills and leadership capabilities to drive a cohesive and efficient team. As part of fostering a collaborative work culture, the supervisor will organize and lead daily huddles and regular employee meetings to align staff with operational goals and standards.

This position is ideal for candidates who possess a strong background in housekeeping management, demonstrate excellent customer service skills, and have the physical ability to meet the demands of the role, such as lifting up to 40 pounds and standing or bending for extended periods. Preferred candidates will have a minimum of two years of previous housekeeping management experience along with an associate degree or relevant work experience. This role offers an excellent opportunity to advance within a company that values its employees and offers comprehensive benefits including paid vacation, personal leave accrual, holiday pay, incentive plans, health insurance, and more, creating a supportive and rewarding workplace environment.