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Full Time Housekeeping Lead Supervisor - Marriott Colorado Springs
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a distinguished leader in the hospitality industry, known for its unwavering commitment to placing people first. The company boasts a broad portfolio of over 230 properties worldwide, reinforcing its status as a global hospitality powerhouse. At Pyramid Global Hospitality, fostering a supportive and inclusive work environment is paramount. This approach nurtures diversity, encourages professional growth, supports personal development, and promotes the wellbeing of its employees. The company's People First culture is reflected in its comprehensive employee benefits, commitment to meaningful relationships, and dedication to continuous employee training and development. These initiatives are designed to empower team... Show More
Job Requirements
- Ability to work a flexible schedule based on business needs
- availability to work weekends and holidays
- must be able to open the department including early start times
- ability to stand and walk for extended periods
- ability to push/pull carts and lift up to 35 lbs with or without reasonable accommodation
- ability to bend, reach, climb stairs, and complete inspections throughout the property
Job Qualifications
- High school diploma or equivalent
- 2+ years of housekeeping experience in a hotel or similar environment, including room standards and inspections
- 1+ year of leadership experience, preferably as a supervisor, lead, or trainer
- strong computer skills, including email, basic spreadsheets, and property system proficiency
- excellent communication and coaching abilities
- ability to prioritize and stay calm under pressure
- experience with hotel housekeeping systems and property management systems preferred
- bilingual abilities in English, Spanish, or French are a plus
Job Duties
- Open the Housekeeping operation by preparing daily reports, room status updates, boards, and assignments
- coordinate the day’s workflow and distribute duties to meet service goals and room readiness deadlines
- inspect guest rooms and public areas to ensure brand and property standards are met
- document inspection results and coach associates on the spot with clear, respectful feedback and retraining when needed
- support room turns and problem-solving on the floor, including responding to time-sensitive room needs
- ensure guest requests and service recoveries are handled quickly, professionally, and with care
- communicate room priorities and updates with Front Desk leadership throughout the shift
- serve as second-in-charge and step in as acting manager when the Housekeeping Manager or Director is off-site
- model a positive, accountable, people-first culture that builds pride in the work and consistency in standards
- train, onboard, and mentor new housekeeping associates and supervisors as assigned
- help reinforce performance expectations, attendance standards, and daily productivity goals
- assist with performance check-ins and written documentation
- help plan coverage for callouts, spikes in occupancy, and special requests, including coordinating with other departments
- identify and report maintenance needs promptly and follow up to ensure resolution and room readiness
- ensure associates use and handle cleaning chemicals safely and according to SDS and training requirements
- support lost-and-found procedures and proper documentation
- maintain key control practices and support security and safety processes
- assist with linen, amenity, and supply counts and help maintain par levels
- track and report supply usage concerns, shortages, damage trends, and opportunities to reduce waste
- use computers and department systems daily to communicate, document, and report
- complete shift notes, pass-ons, and communication logs for clean handoffs between shifts
- engage with guests to confirm needs are met and resolve concerns promptly
- escalate guest concerns appropriately and partner with leadership to ensure follow-through
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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