Full Time - Head Cashier - Day

Sioux Falls, SD, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible scheduling

Career Development

Job Description

Lowe's Companies, Inc. (NYSE: LOW) is a leading Fortune 100 home improvement retailer dedicated to serving millions of customers each week. With over 1,700 stores across the United States, and employing roughly 300,000 associates, Lowe's has established itself as a powerhouse in the home improvement industry. Headquartered in Mooresville, North Carolina, the company not only focuses on providing quality products and services but also plays an active role in strengthening the communities it serves. Through various community programs, Lowe's promotes safe and affordable housing, enhances public spaces, supports the development of skilled trade professionals, and offers disaster relief efforts. Their commitment to diversity and equal opportunity employment ensures a vibrant and inclusive workforce that puts customer satisfaction and community welfare at the forefront. For more information, visit Lowes.com.

The role at Lowe's focuses on delivering exceptional customer service aligned with the company's policies and standards. As a customer service associate, you'll be responsible for engaging with customers, understanding their needs, and assisting them in finding, selecting, and purchasing merchandise. This includes demonstrating product features, handling transactions with precision and efficiency, and ensuring compliance with store safety and operational standards. The position requires active communication, coaching of team members, and the ability to handle various retail technologies, such as cash registers and inventory systems. You will also be tasked with monitoring security concerns to prevent theft, maintaining a clean and organized work environment, and adhering to company safety protocols. This role offers opportunities for growth, training, and developing leadership skills within a supportive and dynamic retail environment. Working at Lowe's means you are part of a company that values integrity, customer service excellence, and community involvement, making it an ideal job for those who want to contribute to meaningful home improvement solutions while advancing their retail career.

Job Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement
Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
Less than 1 year experience using common retail technology such as smartphones and tablets
1 year retail experience as a cashier
Ability to obtain sales-related licensure or registration as may be required by law

Job Qualifications

High school diploma or GED or equivalent experience
Experience using a computer for inputting, accessing, modifying, or outputting information
Experience using common retail technology including smartphones and tablets
Retail experience as a cashier
Ability to obtain sales-related licensure or registration if required by law
Experience identifying and selling products based on customer needs including credit cards, installations, add-on sales, protection plans, warranties, and product features
Experience as a head cashier
Experience working in any Lowe's retail department
Supervisory experience including directing, delegating, evaluating, training, and coaching employees
Retail experience detecting common signs of shoplifting.

Job Duties

Provides SMART customer service at all times through daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, or loading merchandise
Listens and responds knowledgeably and promptly to questions by guiding customers through projects and store areas
Communicates information regarding stock, special orders, product benefits, applications, and warranties
Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
Uses a cash register to process sales transactions, returns, and refunds
Provides proper monetary change to associates for register activities
Removes security tags, verifies product information, and bags merchandise for customers
Assists in line vesting to help reduce checkout time and opens additional registers as needed
Prepares register area at shift start and end by confirming equipment functionality and stocking supplies
Inspects returned merchandise for damages
Enters and submits customer orders, prints tickets, verifies receipts, and signs off on loading tickets
Looks up product information and competitor prices for price match verification
Records items used in store on store use lists
Completes cash counting and daily reconciliation duties
Monitors cash in drawer and cash recycler levels
Monitors merchandise entering and exiting the store, assists with alarm triggers
Detects signs of shoplifting, theft, and security risks and communicates to management
Ensures compliance with housekeeping standards to maintain cleanliness and organization
Maintains safe and secure work environment including safety reviews, hazard notes, and securing doors and gates
Adheres to all safety requirements relevant to job duties including top stock safety and use of safety devices
Operates store equipment such as Zebra phones, paging systems, cash recycler, copiers, CCTV surveillance systems, key cutter, and various department-specific equipment
Performs other duties as assigned.