Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule
Disability insurance
Job Description
Lowe's Companies, Inc. (NYSE: LOW) is a prominent FORTUNE 100 home improvement retail company dedicated to providing exceptional service and quality products to millions of customers weekly. With over 1,700 home improvement stores, 530 branches, and 130 distribution centers, Lowe's garners more than $86 billion in total fiscal year sales and employs approximately 300,000 associates across the United States. Headquartered in Mooresville, North Carolina, Lowe's is committed to community development, focusing on programs that foster safe and affordable housing, enhance community spaces, cultivate skilled trades, and provide disaster relief assistance.
This dedication to its communities and customers has helped Lowe's establish itself as a leader not only in retail but also in corporate responsibility and innovation. Lowe's culture emphasizes inclusivity, equal opportunity, and ongoing development for its associates, ensuring a welcoming and supportive environment for a diverse workforce.
The role being offered is that of a Customer Service Associate (CSA) within Lowe's retail environment, an essential frontline position tasked with delivering outstanding SMART customer service by adhering to company policies and procedures consistently. The responsibility of this role extends beyond basic customer interaction to include actively seeking opportunities to understand customer needs, providing guidance and assistance in locating, demonstrating, selecting, and even loading merchandise.
Customer Service Associates are expected to communicate effectively by addressing customer queries regarding product features, benefits, warranties, and related Lowe's programs. They play a pivotal role in coaching and training other associates, particularly those in the front-end team, ensuring smooth cashier operations and enhancing sales opportunities.
The position also includes operational duties such as processing transactions through cash registers, managing returns and refunds, and performing monetary reconciliations at the end of shifts. Attention to security is crucial; the associate monitors store entrances and exits to detect and report potential theft or shoplifting activities, ensuring a safe shopping environment.
Associates contribute to maintaining the neatness and safety of the store by engaging in housekeeping standards, completing safety checks, and complying with safety requirements related to stock handling and equipment operation. The role demands competence in using various store equipment like cash recyclers, scanners, and surveillance systems, making it a dynamic position that combines customer interaction with technical tasks.
Overall, the Customer Service Associate position at Lowe's offers an enriching environment where employees can develop their retail skills, contribute to a reputable home improvement leader, and engage directly with customers to enhance their shopping experience. This role suits individuals seeking to build a career in retail, particularly those who enjoy working in customer-facing roles within a supportive and evolving company structure. Through its inclusive policies and commitment to safety and development, Lowe's provides a career path that encourages growth and recognizes the significant role of frontline associates in its success.
This dedication to its communities and customers has helped Lowe's establish itself as a leader not only in retail but also in corporate responsibility and innovation. Lowe's culture emphasizes inclusivity, equal opportunity, and ongoing development for its associates, ensuring a welcoming and supportive environment for a diverse workforce.
The role being offered is that of a Customer Service Associate (CSA) within Lowe's retail environment, an essential frontline position tasked with delivering outstanding SMART customer service by adhering to company policies and procedures consistently. The responsibility of this role extends beyond basic customer interaction to include actively seeking opportunities to understand customer needs, providing guidance and assistance in locating, demonstrating, selecting, and even loading merchandise.
Customer Service Associates are expected to communicate effectively by addressing customer queries regarding product features, benefits, warranties, and related Lowe's programs. They play a pivotal role in coaching and training other associates, particularly those in the front-end team, ensuring smooth cashier operations and enhancing sales opportunities.
The position also includes operational duties such as processing transactions through cash registers, managing returns and refunds, and performing monetary reconciliations at the end of shifts. Attention to security is crucial; the associate monitors store entrances and exits to detect and report potential theft or shoplifting activities, ensuring a safe shopping environment.
Associates contribute to maintaining the neatness and safety of the store by engaging in housekeeping standards, completing safety checks, and complying with safety requirements related to stock handling and equipment operation. The role demands competence in using various store equipment like cash recyclers, scanners, and surveillance systems, making it a dynamic position that combines customer interaction with technical tasks.
Overall, the Customer Service Associate position at Lowe's offers an enriching environment where employees can develop their retail skills, contribute to a reputable home improvement leader, and engage directly with customers to enhance their shopping experience. This role suits individuals seeking to build a career in retail, particularly those who enjoy working in customer-facing roles within a supportive and evolving company structure. Through its inclusive policies and commitment to safety and development, Lowe's provides a career path that encourages growth and recognizes the significant role of frontline associates in its success.
Job Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
- 1 year retail experience as a cashier
- ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 1 year retail experience as a cashier
- ability to obtain sales related licensure or registration as may be required by law
- less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year experience using common retail technology, such as smart phones and tablets
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
- uses a cash register to process sales transactions, returns, and refunds according to company guidelines
- provides proper monetary change to CSA Front End associates for register activities
- removes security tags, verifies product information, and bags merchandise for customers
- assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
- prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- inspects returned merchandise for damages
- enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
- looks up product information and competitor prices for products to verify price match
- records all items that are used in the store on the store use lists
- completes cash counting and daily reconciliation duties as assigned
- monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
- monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
- detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
- in addition to the above responsibilities, this individual is held accountable for other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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