Full Time - Head Cashier - Day

Charlotte, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career Development

Job Description

Lowe's Companies, Inc. (NYSE: LOW) is a leading Fortune 100 home improvement company that plays a significant role in the retail market by serving approximately 16 million customer transactions weekly. With fiscal year 2025 sales exceeding $86 billion, Lowe's has established itself as a trusted destination for home improvement products and services. Headquartered in Mooresville, North Carolina, Lowe's operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers across the United States, employing around 300,000 associates. The company is committed to supporting the communities it serves through various initiatives, including creating safe and affordable housing, enhancing community spaces, fostering the next generation of skilled trade experts, and providing disaster relief to those in need. Lowe's prides itself on being an equal opportunity employer, embracing diversity and inclusion across all levels of its workforce.

The position at Lowe's is designed to provide employees with a dynamic and rewarding career path within the retail home improvement industry. This role primarily focuses on delivering exceptional customer service through daily execution of Lowe's customer service policies, procedures, and programs. The successful candidate will engage directly with customers, assisting them in locating, selecting, demonstrating, and carrying merchandise, while offering knowledgeable advice on product features, special orders, warranties, and applications. Employees in this role are also expected to coach and develop fellow associates, contributing to a supportive team environment. Operational responsibilities include processing sales transactions, returns, and refunds using a cash register, performing cash handling duties, and maintaining the register area. The role demands vigilance in loss prevention and security by monitoring store entrances and exits and identifying any signs of shoplifting or theft.

Maintaining a safe and clean work environment is also a crucial aspect of this position. The employee will be responsible for adhering to safety protocols, conducting daily safety reviews, and ensuring that store aisles and working areas are organized and hazard-free. The role requires familiarity with and operation of various store equipment such as Zebra phones, paging systems, cash recyclers, CCTV systems, paint mixers, and other specialized machinery relevant to the department.

This position at Lowe's represents an excellent opportunity for individuals seeking to grow their career in retail with a focus on customer service excellence, operational integrity, and team leadership. Lowe's commitment to personal and professional development ensures employees have access to training and advancement opportunities within one of the most respected home improvement companies. Candidates passionate about helping customers, eager to take on a variety of tasks, and ready to engage in a fast-paced retail environment will thrive in this role. Applying for this position opens the door to not just a job, but a rewarding career where you can build skills, gain experience, and be part of a company that values your contributions and supports your development.

Job Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
Less than 1 year experience using a computer including inputting accessing modifying or outputting information
Less than 1 year experience using common retail technology such as smart phones and tablets
1 year retail experience as a cashier
Ability to obtain sales related licensure or registration as may be required by law

Job Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
Less than 1 year experience using common retail technology, such as smart phones and tablets
1 year retail experience as a cashier
Ability to obtain sales related licensure or registration as may be required by law
1 year experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
1 year experience as a head cashier
Less than 1 year experience working in any department at a Lowe's retail store
1 year supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
Less than 1 year retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)

Job Duties

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
Provides proper monetary change to CSA Front End associates for register activities
Removes security tags, verifies product information, and bags merchandise for customers
Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
Inspects returned merchandise for damages
Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
Looks up product information and competitor prices for products to verify price match
Records all items that are used in the store on the store use lists
Completes cash counting and daily reconciliation duties as assigned
Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned