Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
flexible schedule
Job Description
Lowe's Companies, Inc. is a FORTUNE 100 home improvement company known for its commitment to providing high-quality products and exceptional customer service. Operating over 1,700 home improvement stores, alongside 530 branches and 130 distribution centers, Lowe's serves more than 16 million customer transactions weekly. With total fiscal year 2025 sales exceeding $86 billion, the company employs approximately 300,000 associates, making it a substantial player in the retail and home improvement industry. Based in Mooresville, North Carolina, Lowe's dedicates itself not only to improving homes but also to uplifting communities through initiatives that promote safe and affordable housing, enhance public spaces, support the development of skilled trade experts, and offer disaster relief support. Lowe's inclusive employment philosophy embraces diversity and equal opportunity, ensuring that all personnel practices are free from discrimination based on protected categories under federal, state, or local laws.
The role in question centers on delivering SMART customer service in alignment with Lowe’s customer service policies, procedures, and programs. The position requires actively engaging with customers to understand their needs and assist them in locating, demonstrating, selecting, and purchasing merchandise efficiently. Employees in this role act as knowledgeable guides, walking customers through their projects and providing detailed information regarding special order merchandise, product features, warranties, and other Lowe's specific programs. The responsibility also encompasses training and coaching other associates in sales and departmental duties, highlighting the role's leadership dimension.
This position involves operating cash registers for transactions, returns, and refunds while ensuring accurate monetary exchange and adherence to company guidelines. Additionally, responsibilities include verifying product information, processing orders, price matching, monitoring merchandise movement, detecting security risks such as shoplifting, and maintaining a safe, clean, and organized store environment. Effective communication, prompt problem resolution, and teamwork are critical components for success in this role.
Candidates should possess at least a high school diploma or GED, with some retail or cashier experience preferred. The ability to operate retail technology such as smartphones, tablets, and cash registers is essential. While less than one year of experience may be acceptable for some technical competencies, supervisory experience and product selling skills are advantageous. This role is ideal for individuals seeking to grow within a major retail corporation, especially those interested in home improvement and customer engagement. Lowe's offers a supportive and dynamic work environment where employees can contribute to both customer satisfaction and community welfare.
The role in question centers on delivering SMART customer service in alignment with Lowe’s customer service policies, procedures, and programs. The position requires actively engaging with customers to understand their needs and assist them in locating, demonstrating, selecting, and purchasing merchandise efficiently. Employees in this role act as knowledgeable guides, walking customers through their projects and providing detailed information regarding special order merchandise, product features, warranties, and other Lowe's specific programs. The responsibility also encompasses training and coaching other associates in sales and departmental duties, highlighting the role's leadership dimension.
This position involves operating cash registers for transactions, returns, and refunds while ensuring accurate monetary exchange and adherence to company guidelines. Additionally, responsibilities include verifying product information, processing orders, price matching, monitoring merchandise movement, detecting security risks such as shoplifting, and maintaining a safe, clean, and organized store environment. Effective communication, prompt problem resolution, and teamwork are critical components for success in this role.
Candidates should possess at least a high school diploma or GED, with some retail or cashier experience preferred. The ability to operate retail technology such as smartphones, tablets, and cash registers is essential. While less than one year of experience may be acceptable for some technical competencies, supervisory experience and product selling skills are advantageous. This role is ideal for individuals seeking to grow within a major retail corporation, especially those interested in home improvement and customer engagement. Lowe's offers a supportive and dynamic work environment where employees can contribute to both customer satisfaction and community welfare.
Job Requirements
- High school diploma or GED or equivalent years of experience in lieu of education requirement
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- 1 year retail experience as a cashier
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- High school diploma or GED or equivalent experience
- Less than one year experience using a computer for inputting, accessing, or modifying information
- Less than one year experience using retail technology such as smartphones and tablets
- At least one year retail experience as a cashier
- Ability to obtain required sales-related licenses or registrations
- Experience identifying and selling products based on customer needs including credit cards, installations, add-on sales, protection plans, and warranties
- Experience as a head cashier
- Experience working in a Lowe's retail store department
- Supervisory experience including directing, delegating, evaluating, training, and coaching employees
- Retail experience detecting common signs of shoplifting and theft
Job Duties
- Provide SMART customer service according to Lowe's policies and programs
- Assist customers by locating, demonstrating, selecting, carrying, and loading merchandise
- Respond to customer and employee questions promptly by guiding them through the store and projects
- Communicate detailed product, special order, warranty, and program information to customers
- Coach, develop, provide feedback, and train associates in departmental duties and sales opportunities
- Operate cash register for sales transactions, returns, and refunds following company guidelines
- Monitor store security, detect shoplifting, and report security risks
- Maintain cleanliness, organization, and safety standards throughout the store
- Prepare register areas for operation at the start and end of shifts
- Use store equipment as needed and complete cash counting and reconciliation
- Process customer orders, verify receipts, and manage inventory records
- Monitor cash drawer and recycler levels to comply with limits
- Assist in line management during peak times and open additional registers if necessary
- Enforce safety protocols including top stock safety and use of safety devices
- Perform additional duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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