Full-Time Guest Services Representative - Tru and Home2 Suites

High Hotels is a renowned hospitality company with over 35 years of experience in delivering exceptional service and memorable experiences across Pennsylvania and New Jersey. As a leader in the hotel industry, High Hotels prides itself on a culture that emphasizes team spirit, positivity, and excellence in every detail. Their commitment to creating an environment where both guests and employees thrive has earned them a stellar reputation for quality and consistency across all their properties. From welcoming guests to ensuring their stays are unforgettable, High Hotels fosters a vibrant and supportive workplace where growth and joy in hospitality are paramount. The company's select service Hilton property located in the Lehigh Valley area exemplifies these values and provides a dynamic setting for career growth in the hospitality industry.

The Guest Services Representative role at High Hotels LTD. offers an exciting opportunity to embody the company’s mission of spreading joy through outstanding hospitality. As a full-time team member, primarily scheduled from 3:00 PM to 11:00 PM with some flexibility to work 7:00 AM to 3:00 PM shifts on various days including weekends and holidays, you will be a vital link between guests and the hotel. Starting at $15.72 per hour with potential for increase based on experience, this role requires excellent communication skills, the ability to manage guest needs efficiently and courteously, and a strong attention to detail. This position involves managing reservations, communicating hotel amenities and local attractions to guests, assisting with arrivals and departures, and handling financial transactions and switchboard operations related to the front desk. At High Hotels, this role is not just a job but an integral part of a welcoming and supportive team dedicated to creating a seamless and enjoyable guest experience. Employees enjoy a comprehensive benefits package including medical, dental and vision coverage, a 401(k) plan with company match, paid vacation time, employee discounts, and more, all wrapped in a fun, engaging work environment where hospitality is truly a way of life.