Full-Time Guest Services Representative (Evenings) - SpringHill Suites Ewing

High Hotels Ltd. is a distinguished hospitality company with over 35 years of experience, well-established across Pennsylvania and New Jersey. Known for its commitment to excellence and guest satisfaction, High Hotels has cultivated a vibrant, team-focused culture that emphasizes growth, positivity, and impeccable service. With numerous properties under its management, the company has built a reputation for delivering standout service and unforgettable stays. High Hotels is more than just a hospitality service provider; it is a community that values its employees as its greatest asset and fosters an environment where both employees and guests enjoy superior, memorable experiences.

The role of Guest Services Representative at High Hotels Ltd., specifically at the SpringHill Suites in Ewing, NJ, is a full-time, dynamic position that requires a dedicated individual to embody the spirit of hospitality. This job involves acting as both the face and voice of the hotel, providing guests with courteous, efficient service, and ensuring their needs are met from arrival to departure. The Guest Services Representative is responsible for managing reservations, providing detailed information about hotel facilities and local attractions, handling departmental accounting tasks including cash transactions, and maintaining smooth communication through operating the switchboard.

Working full-time with a schedule that includes flexibility for shifts from 3:00 pm to 11:00 pm on varying days including weekends and holidays, and occasional shifts from 7:00 am to 3:00 pm, this position offers a starting hourly wage of $17.28, with a potential increase based on experience. Weekend shifts come with a $1/hr shift premium. This role is ideal for candidates with strong communication, numerical proficiency, and a passion for superior customer service who thrive in an engaging, fast-paced environment. The Guest Services Representative plays a crucial role in ensuring that every guest’s stay is enjoyable and that they feel welcomed and valued, setting the tone for their overall experience with High Hotels Ltd.