Full Time Guest Service Representative-Springhill Suites Durham/Chapel Hill

CMC Hotels is a dynamic hospitality company dedicated to the growth and success of its associates and portfolio. Renowned for fostering an environment where employees are valued as the heart of the organization, CMC Hotels emphasizes personal and professional development, recognizing that the growth of their team members directly contributes to the companys achievements. With a strong commitment to nurturing talent, CMC Hotels offers a range of career opportunities in various hotel settings, including the well-regarded SpringHill Suites Durham/Chapel Hill. The company believes in "growing people" by providing competitive wages, a comprehensive benefits package, and a supportive workplace where employees can thrive and build lasting careers. This approach aligns with their company culture which focuses on recognition, empowerment, and continuous improvement.

SpringHill Suites Durham/Chapel Hill is currently seeking Guest Service Representatives who are friendly, welcoming, and have prior hospitality experience. This role is pivotal in delivering an exceptional guest experience by providing efficient check-in and check-out services, sharing detailed information about hotel amenities and policies, and ensuring the smooth flow of communication between shifts and management. The position requires flexibility as associates will be cross-trained across all shifts and departments, including food and beverage, ensuring a well-rounded skill set and versatility. The Guest Service Representative plays an essential role in attaining monthly brand standard goals in customer service, employee training, and brand recognition. By joining SpringHill Suites, associates become part of a team that values dedication, professionalism, and the delivery of top-tier hospitality service.