Full Time - Fulfillment Associate - Day

Franklin, TN, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career development opportunities

flexible schedule

Job Description

Lowe's Companies, Inc. is a prominent FORTUNE 100 home improvement company recognized for its extensive network of over 1,700 home improvement stores, 530 branches, and 130 distribution centers across the United States. Headquartered in Mooresville, North Carolina, Lowe's serves approximately 16 million customer transactions each week, generating over $86 billion in total fiscal year 2025 sales. With a dedicated workforce of approximately 300,000 associates, Lowe's is committed to supporting the communities it serves through various initiatives aimed at creating safe and affordable housing, enhancing community spaces, fostering the next generation of skilled trade professionals, and providing disaster relief. For more information, visit Lowes.com.

This job opportunity is for a Fulfillment Associate position at Lowe's, focused on playing a crucial role in picking, staging, inspecting, and fulfilling customer orders efficiently and accurately to ensure excellent customer satisfaction. As a Fulfillment Associate, you will operate in a dynamic warehouse or store environment where maintaining clean and safe staging areas is essential. Your responsibilities will include selecting high-quality items, validating orders, answering customer inquiries, and collaborating with other associates to meet customer needs effectively. The role also demands operating and maintaining certification for powered equipment such as forklifts, order pickers, and narrow aisle reach trucks, while strictly adhering to all safety protocols.

The Fulfillment Associate position requires strong communication skills and a customer-first mindset to achieve daily job responsibilities successfully. You will contribute to inventory accuracy by using technology tools like the Orders App, ensuring compliance with store inventory management systems, and partnering with leadership to resolve any inventory discrepancies. Additional activities include completing administrative and maintenance tasks like audits, order follow-ups, locker management, and promptly reporting any safety or theft concerns. The position may occasionally require you to perform other duties to support business needs.

Lowe's values diversity and is an equal opportunity employer, promoting a work culture that prohibits discrimination based on race, color, religion, gender, age, or any other protected categories. Compensation for this role varies based on factors such as position, location, education, and experience. Lowe's also offers an attractive benefits package, and further information about eligibility and programs can be found on their career site. This role is an ideal fit for individuals with experience in retail technology, powered equipment operation, and customer service, particularly those familiar with home improvement or hardware retail environments.

Job Requirements

6 months of experience using a computer including inputting, accessing, modifying, or outputting information
6 months of experience using common retail technology such as smart phones and tablets
powered equipment certification counterbalance forklift, order picker, and narrow aisle reach truck (required, must be obtained if not already certified)

Job Qualifications

High school diploma or GED preferred
6 months of retail experience preferred
6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer preferred
6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles preferred
6 months of experience using a computer including inputting, accessing, modifying, or outputting information
6 months of experience using common retail technology such as smart phones and tablets
powered equipment certification for counterbalance forklift, order picker, and narrow aisle reach truck (required or must be obtained)

Job Duties

Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed
Operate and maintain certification for powered equipment (forklift, order picker, narrow aisle reach truck) and follow all safety requirements
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills
May be assigned other duties to support the needs of the business