Full Time - Front Desk/Concierge - Downtown Austin - Part-time

Worth Ross Management Company (WRMC) is a distinguished leader in luxury multifamily and Homeowners Association (HOA) management, widely recognized for its commitment to exceptional service and high operational standards. The company specializes in creating welcoming, secure, and well-maintained communities where residents genuinely feel at home. WRMC's dedication to professionalism, meticulous attention to detail, and customer-focused approach has established it as an award-winning management firm in the Dallas area, particularly known for overseeing luxury multifamily properties in prime locations such as Downtown Dallas - Arts District.

This position is a part-time overnight Concierge role with a schedule primarily on Fridays and Saturdays from 11:00 pm to 7:00 am, with availability to cover other shifts as needed. The role offers competitive hourly pay ranging from $18 to $20. The Concierge will be a vital part of delivering an elevated living experience to residents by serving as the welcoming presence of the community, fostering safety, security, and convenience.

In this role, the Concierge will be responsible for greeting residents, guests, and vendors with warmth and professionalism, managing building access controls, and acting as a trusted point of contact for the community's daily needs. The Concierge must excel in maintaining resident privacy and confidentiality, demonstrating discretion at all times. This role requires a calm, solution-oriented mindset to respond effectively to resident concerns and emergency situations, escalating issues appropriately to ensure swift resolution. Additionally, the Concierge will log daily activities, including package and delivery management, through the BuildingLink system, ensuring accurate record-keeping.

The ideal candidate for this position thrives in a fast-paced, luxury service environment and takes pride in delivering exceptional customer service. The Concierge is expected to assist residents by answering questions and coordinating authorized vendor access, contributing ideas to enhance service offerings, and supporting resident relations through timely follow-up and issue resolution. Technology proficiency is needed to navigate email and property management systems efficiently. This role demands excellent communication skills, the ability to multitask with high attention to detail, and a professional demeanor that reflects the company's brand and values.

Worth Ross Management Company values its employees and offers a supportive workplace with various benefits, including health insurance, retirement plans, and paid time off, reinforcing its commitment to employee well-being and professional growth. Joining WRMC means becoming part of a team that prides itself on community building through service excellence and operational excellence within the luxury residential market.