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Full Time Front Desk Agent- Jacksonville Residence Inn Butler Blvd.
Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
team environment
Training and Development
Employee Discounts
flexible scheduling
Job Description
This position is with a reputable hotel known for its commitment to providing outstanding guest experiences through excellent customer service and a welcoming atmosphere. The hotel operates within the hospitality industry, striving to maintain high standards in all aspects of guest interaction and facility management. It is an environment that values teamwork, professionalism, and a dedication to excellence, making it an ideal workplace for individuals passionate about hospitality and customer satisfaction.
The role in question is a front desk associate or front office representative stationed at the hotel's front office. This role is pivotal in the guest experience, s... Show More
The role in question is a front desk associate or front office representative stationed at the hotel's front office. This role is pivotal in the guest experience, s... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service preferred
- Ability to work varying schedules including nights weekends and holidays
- Ability to sit for prolonged periods 6-8 hours a day
- Ability to stand walk bend reach or carry items occasionally
- Ability to lift and move 10 to 25 pounds
- Visual ability to read computer screen and printed materials
- Ability to use phone and headset
- Reasonable accommodations available for individuals with disabilities
Job Qualifications
- High work ethic and self initiative
- Enjoy working as part of a team that provides great experiences for guests
- Ability to communicate effectively verbally and in writing
- Knowledge of hotel rates and discounts
- Ability to handle cash accurately
- Proficient with front office computer systems or manual systems
- Ability to manage reservations efficiently
Job Duties
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly accurately and efficiently know how and where to post all charges
- Have complete working knowledge of front office computer or manual system including all daily transactions and those which are not performed often
- Accurately manage cash handling including receiving cash checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates discounts and how to handle each
- Have working knowledge of reservations and procedures including how to take same day reservations should be able to take reservations in approximately 2 minutes know and follow cancellation procedures and relocation procedures when necessary
Job Location
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