Job Overview
Benefits
Medical
Dental
Vision
401K with company match
Free room nights
discounted room rates
Paid Time Off
Wellbeing initiatives
Job Description
Hotel San Jose is a charming 40-room urban bungalow-style hotel situated on the vibrant South Congress Avenue in Austin, Texas. Nestled behind stucco walls and surrounded by lush garden courtyards, the hotel provides a tranquil oasis that blends historic charm with modern comfort. The hotel’s legacy dates back to the 1930s when it was initially a lively motor court. After a period of decline, the property was revived in 1994 by Liz Lambert, transforming it into a beloved destination known for its unique ambiance, boutique style, and commitment to exceptional guest experiences. Hotel San Jose serves both locals and visitors, making it a central hub in the community and popular for its distinctive blend of retro and contemporary aesthetics, warm hospitality, and personalized service.
The Front Desk Agent role at Hotel San Jose is an exciting opportunity for individuals passionate about hospitality and providing outstanding customer service. The position involves a wide range of responsibilities, from telephone operations and managing guest check-ins and check-outs to handling reservations, inventory control, and concierge services. The concierge aspect of the job is particularly dynamic; it includes assisting guests with transportation, dining reservations, floral and amenity requests, grocery shopping, tee times, spa bookings, recreational activities, special events, and other personalized services that enhance the guest experience.
Successful candidates for this role will demonstrate excellent communication skills, conflict resolution abilities, and a thorough understanding of Hotel San Jose’s policies and culture. Employees are expected to warmly greet guests, ensuring that each individual feels genuinely welcomed and valued. The position demands a proactive approach to guest service, anticipating needs and responding promptly to concerns while maintaining a positive and professional demeanor. Collaboration with other hotel departments and management is essential to ensure seamless operations and uphold the hotel’s esteemed reputation. Furthermore, the role requires maintaining a safe, clean work environment and adhering to all safety protocols and emergency procedures.
This position is ideal for candidates interested in building a career in hospitality within a boutique hotel setting that values individual contributions, community engagement, and cultural preservation. Hotel San Jose offers a supportive work environment with opportunities for growth and development, emphasizing well-being and work-life balance. Employees benefit from exceptional perks including medical, dental, and vision insurance, 401K with company match, generous paid time off, free room nights, discounted room rates for friends and family, and various retail discounts. The hotel also promotes wellness initiatives like complimentary subscriptions to Headspace and hosts an inclusive workplace that values diversity and equal opportunity.
The Front Desk Agent role at Hotel San Jose is an exciting opportunity for individuals passionate about hospitality and providing outstanding customer service. The position involves a wide range of responsibilities, from telephone operations and managing guest check-ins and check-outs to handling reservations, inventory control, and concierge services. The concierge aspect of the job is particularly dynamic; it includes assisting guests with transportation, dining reservations, floral and amenity requests, grocery shopping, tee times, spa bookings, recreational activities, special events, and other personalized services that enhance the guest experience.
Successful candidates for this role will demonstrate excellent communication skills, conflict resolution abilities, and a thorough understanding of Hotel San Jose’s policies and culture. Employees are expected to warmly greet guests, ensuring that each individual feels genuinely welcomed and valued. The position demands a proactive approach to guest service, anticipating needs and responding promptly to concerns while maintaining a positive and professional demeanor. Collaboration with other hotel departments and management is essential to ensure seamless operations and uphold the hotel’s esteemed reputation. Furthermore, the role requires maintaining a safe, clean work environment and adhering to all safety protocols and emergency procedures.
This position is ideal for candidates interested in building a career in hospitality within a boutique hotel setting that values individual contributions, community engagement, and cultural preservation. Hotel San Jose offers a supportive work environment with opportunities for growth and development, emphasizing well-being and work-life balance. Employees benefit from exceptional perks including medical, dental, and vision insurance, 401K with company match, generous paid time off, free room nights, discounted room rates for friends and family, and various retail discounts. The hotel also promotes wellness initiatives like complimentary subscriptions to Headspace and hosts an inclusive workplace that values diversity and equal opportunity.
Job Requirements
- High school diploma or general education degree (GED)
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Job Qualifications
- High school diploma or general education degree (GED)
- College degree preferred
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Job Duties
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Complete all shift checklist items
- Check in and out all hotel guests in a confident, professional and personalized manner
- Take hotel reservations accurately and efficiently
- Assist in the development and implementation of special projects
- Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measures when necessary
- Maintain a positive relationship with all employees and guests
- Ensure all calls are answered in a courteous, professional and efficient manner
- Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
- Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
- Maintain accuracy with all accounting and billing procedures
- Have a comprehensive knowledge of hotel availability and current rates and/or special events
- Issue guest safety deposit boxes as requested
- Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
- Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
- Attend relevant meetings
- Perform other duties as needed or as directed
Job Criteria
Experience
No experience required
Job Location
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