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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
401K with company match
Free room nights
discounted room rates
Paid Time Off
Wellbeing initiatives
Retail Discounts
Job Description
The Carpenter Hotel is a distinguished hotel located in the vibrant South Austin area, known for its unique blend of lush natural surroundings and modern hospitality. Established in the fall of 2018, the hotel is nestled within an old pecan grove on the edge of Zilker Park, offering guests scenic views and easy access to Lady Bird Lake, downtown Austin, and other local attractions. With 93 thoughtfully designed rooms each featuring a private terrace, the Carpenter Hotel emphasizes comfort, relaxation, and a strong connection to the Austin environment. Travelers can enjoy a refreshing dip in the pool surrounded by a... Show More
Job Requirements
- High school diploma or general education degree (GED)
- College degree preferred
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Job Qualifications
- Prior hospitality or customer service experience is preferred, but a genuine love for hospitality is essential
- Comfortable multitasking various hotel systems and willing to learn quickly
- Clear communicator with strong attention to detail
- Ability to stay composed and courteous in a busy, ever-changing, sometimes stressful environment
- You take pride in being reliable: on time, present, and ready to work every shift
- A team-first mindset with pride in creating memorable stays that turn first-time guests into lifelong regulars
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Complete all shift checklist items
- Check in and out all hotel guests in a confident, professional and personalized manner
- Take hotel reservations accurately and efficiently
- Assist in the development and implementation of special projects
- Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
- Maintain a positive relationship with all employees and guests
- Ensure all calls are answered in a courteous, professional and efficient manner
Job Duties
- Welcome guests with warmth, confidence, and a natural sense of hospitality
- Handle check-ins and check-outs smoothly and accurately
- Answer questions, offer recommendations, and share local knowledge that helps guests experience Austin like a local
- Manage reservations, changes, and cancellations using hotel systems
- Communicate closely with housekeeping and maintenance to ensure rooms are guest-ready
- Respond to guest needs and concerns with empathy and care, finding thoughtful solutions
- Assist with night audit and daily financial procedures when needed
- Keep the front desk organized, calm, and inviting
- Answer phones and emails while balancing in-person guest interactions
- Ability to stand for an 8 hour shift
- Spot opportunities to enhance a stay, whether that’s a room upgrade, a local tip, or an extra thoughtful touch
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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