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Davidson Hospitality logo

Full Time Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $17.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Davidson Hospitality Group, a leader in the hospitality management industry, oversees a diverse portfolio of hotels, restaurants, dining, and entertainment venues across the United States. As a trusted operator for renowned hotel brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson Hospitality Group prides itself on delivering exceptional service combined with an entrepreneurial spirit and a personal touch. The company operates through four specialized verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group, ensuring a comprehensive approach to quality hospitality management. Their commitment to innovation and excellence sets them apart in the competitive hospitality landscape.

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Job Requirements

  • High school diploma or equivalent
  • prior cash handling experience necessary
  • exceptional communication skills
  • very good computer skills
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving skills
  • ability to multitask and work in a fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • prior cash handling experience necessary
  • exceptional communication skills
  • very good computer skills
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving skills
  • ability to multitask and work in a fast-paced environment
  • experience in customer service is preferred
  • knowledge of hotel or resort operations is a plus
  • Hilton OnQ experience preferred

Job Duties

  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression
  • efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail
  • provide information about hotel facilities, services, and local attractions
  • respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner
  • process guest payments and maintain accurate records
  • coordinate with other departments to fulfill guest requests and ensure a seamless guest experience
  • maintain the cleanliness and organization of the front desk area
  • assist in administrative tasks, such as answering phone calls and handling reservations

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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