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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable hospitality group known for its commitment to exceptional guest experiences and high-quality service standards. Operating multiple hotels across various locations, Stonebridge emphasizes a culture of inclusivity, diversity, and professionalism. The company prioritizes employee growth and well-being, offering comprehensive benefits and support to its team members. Each property within Stonebridge's portfolio aims to deliver a welcoming, comfortable, and memorable stay for all guests, leveraging state-of-the-art facilities and a dedicated workforce.
The Guest Service Agent role at Stonebridge’s Aurora, Colorado location is a crucial position responsible for enhancing the guest experience by managing front desk operations efficiently and pr... Show More
The Guest Service Agent role at Stonebridge’s Aurora, Colorado location is a crucial position responsible for enhancing the guest experience by managing front desk operations efficiently and pr... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems
- Ability to handle cash transactions and basic bookkeeping
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work independently and follow established hotel policies
- Availability to work flexible hours including evenings, weekends, and holidays
- Physical ability to stand and walk for long periods
- Ability to lift and carry up to 10 pounds
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and basic office software like Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities
- Strong organizational skills and attention to detail
- Ability to work independently and follow hotel policies
Job Duties
- Greet, register, and assign rooms to guests upon arrival
- Verify guest credit and establish payment methods
- Maintain accurate records of room availability and guest accounts
- Compute bills, collect payments, and balance cash accounts
- Issue room keys and provide instructions to bell attendants
- Review accounts and charges with guests during check-out
- Post charges for rooms, food, beverages, and other services
- Transmit and receive guest messages
- Coordinate with housekeeping and maintenance staff to address guest issues
- Make and confirm guest reservations
- Answer inquiries about hotel services and local attractions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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