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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $29.85
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
UPMC is a renowned healthcare provider known for its commitment to delivering high-quality medical services and compassionate patient care. As a leading health system, UPMC encompasses hospitals, extensive outpatient services, and a wide range of specialized care programs. The organization upholds a patient-centered approach, dedicating itself to improving the health and well-being of the communities it serves. UPMC’s values emphasize respect, integrity, innovation, and excellence, reflected in every aspect of its service delivery.
The Patient & Family Concierge role at UPMC offers a unique opportunity to positively impact the patient and visitor experience within the hospital environment. This positio... Show More
The Patient & Family Concierge role at UPMC offers a unique opportunity to positively impact the patient and visitor experience within the hospital environment. This positio... Show More
Job Requirements
- High School diploma or active High School/GED program enrollment or one year of previous job experience in lieu of diploma
- Ability to follow written and verbal instructions
- Ability to communicate effectively with patients, families, and hospital staff
- Ability to work various shifts including weekends and holidays
- Ability to lift and transport patients or equipment safely
- Must pass background checks including Act 34
Job Qualifications
- Must have desire, drive, and compassion to provide exceptional patient and family experience
- High School diploma or active High School/GED enrollment or one year of job experience required in lieu of diploma
- Previous experience in healthcare or customer service is a plus but not required
- Ability to follow written and verbal instructions
- Strong communication and interpersonal skills
- Ability to multitask and adapt to changing priorities
- Basic knowledge of infection control practices
Job Duties
- Greet patients and families warmly and provide destination coordination and escort assistance
- Clean and organize patient rooms, public areas, and equipment following established procedures
- Assemble and serve meals according to dietary orders and maintain food safety standards
- Transport patients, equipment, and lab specimens safely and timely between designated areas
- Retrieve, set up, test, and sanitize telehealth carts for virtual patient appointments
- Manage supplies and equipment including ordering, stocking, inventory, and delivery
- Answer unit phones, respond to call lights, round regularly to assess and meet patient needs
- Follow mandatory reporting procedures and maintain confidentiality according to hospital policies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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