Full-Time Customer Service Supervisor

Kohl's is a leading American department store retail chain with a strong commitment to delivering exceptional customer experiences and fostering an inclusive workplace culture. With thousands of stores across the United States, Kohl's offers a wide variety of merchandise including clothing, footwear, bedding, furniture, electronics, and jewelry. The company is well-known for its dedication to customer satisfaction, employee growth, and community involvement. Kohl's values inclusion and belonging and strives to create a work atmosphere that encourages employees to help one another succeed while celebrating achievements together. This approach has helped Kohl's maintain its position as a best-in-class retailer in a competitive market.

The Customer Service Supervisor role in Fort Wayne, IN, is an essential position within the Kohl's team, responsible for supporting the daily operations of the store's front-end functions and delivering a superior customer experience. This full-time position plays a critical role in managing the Cash Office, supervising associates, and ensuring a smooth, consistent shopping environment for customers. Customer Service Supervisors at Kohl's are entrusted with a range of operational and leadership responsibilities that include cash balancing, transaction authorizations, inventory handling, and supporting sales-driven activities on the sales floor. This role requires a proactive approach to building customer relationships, enhancing the customer service culture, and implementing operational processes that drive store success.

In addition to overseeing cash register functions and supervising team members, the Customer Service Supervisor engages directly with customers to address their needs, offering personalized assistance that promotes respect, appreciation, and reward. They facilitate the flow of inbound and outbound freight, manage Omni-channel processes, and play an integral role in informing customers about current merchandise selections, promotions, and store events. The position also involves onboarding new associates, providing training and feedback, and collaborating with assistant managers and store managers to improve overall team performance. With a pay range of $18.10 to $23.10 per hour and comprehensive benefits, Kohl's offers a rewarding career path for individuals who are customer-focused and capable of driving operational excellence within a dynamic retail environment.