Full-Time Customer Service Supervisor

Kohl's is a leading department store chain that prides itself on delivering a best-in-class shopping experience for customers across the United States. Known for its wide range of merchandise including apparel, footwear, home goods, and beauty products, Kohl's has established itself as a favorite destination for those looking for quality products at great prices. Headquartered in the Midwest, Kohl's operates hundreds of stores nationwide, with a strong commitment to fostering a positive and inclusive work environment for its associates. The company values inclusion and belonging, creating a team culture where employees are encouraged to support each other and celebrate collective achievements.

This full-time Customer Service Supervisor position is based in Shelby Township, MI, and offers an exciting opportunity to be an integral part of a dynamic retail team. The role commands a strong leadership focus, overseeing daily operations within the cash office while supporting a sales-driven culture that prioritizes exceptional customer interactions. The Customer Service Supervisor will be responsible for supervising associates, managing register and cash balancing procedures, authorizing voided transactions, and handling over/short research, ensuring all financial operations are accurate and efficient.

Beyond managing cash office functions, this supervisory position involves engaging directly with customers, helping solve their shopping needs, and ensuring that every individual feels respected and valued. The role supports Omni and Freight flow processes and helps communicate current merchandise offerings, store promotions, and events to customers. An important element of the position is driving authentic hospitality experiences, maintaining consistent sales floor operations, assisting with fitting rooms and point of sale activities, and contributing to a positive shopping environment.

Training, onboarding, and developing team members also fall under the supervisor's responsibilities, as does monitoring associate performance and providing constructive feedback in collaboration with upper management. Additionally, the supervisor helps customers save with Kohl's Card promotions, including opening and activating applications. The pay range for this role is between $18.10 to $23.10 per hour, reflecting the importance of this leadership role within the store.

Associates at Kohl's enjoy a variety of comprehensive benefits, designed to support their well-being and work-life balance. Benefits include medical, dental, and vision insurance; a 401(k) plan with company match; paid time off; parental leave; and an attractive employee discount program that includes discounts of up to 35 percent on merchandise, including prestigious brands like Sephora. The company emphasizes equal opportunity employment, striving to maintain a workplace where everyone has the chance to succeed and grow. This job requires the candidate to work in person at the Shelby Township location, ensuring hands-on leadership and a direct connection with team members and customers alike.