Full-Time Customer Service Supervisor

Kohl's is a leading retail company well-known across the United States for providing a diverse selection of merchandise including clothing, home goods, and electronics at affordable prices. Founded in 1962, Kohl's has grown substantially into a chain of department stores with a strong commitment to customer satisfaction, community involvement, and employee development. As a respected player in the retail industry, Kohl's combines a vibrant store experience with digital conveniences to deliver a seamless shopping journey to millions of customers each year. Kohl's emphasis on diversity, inclusion, and team collaboration fosters a positive workplace culture where employees are valued and supported in their personal and professional growth.

At Kohl's Shelby Township, MI location, we are immediately hiring a full-time Customer Service Supervisor who will play a pivotal role in maintaining our best-in-class customer experience. This position is essential in ensuring that day-to-day store operations related to cash office management run smoothly and efficiently. The Customer Service Supervisor will oversee functions such as register and cash balancing, managing change orders, authorizing voided transactions, and handling over/short research. They will also supervise associates to cultivate a sales-driven culture that focuses on delivering consistent customer service excellence. This role requires engaging directly with customers to understand and solve their shopping needs, making every customer feel respected, appreciated, and rewarded.

The Customer Service Supervisor will be responsible for managing Omni and Freight flow processes to ensure optimal stock levels and timely product availability across various channels. They will actively inform customers about current merchandise assortments, store promotions, and events, enhancing overall customer engagement and satisfaction. To create a welcoming environment, the supervisor supports sales floor activities, fitting rooms, point of sale operations, and various other operational processes to maintain a dynamic and organized store environment.

In addition, this role involves helping customers benefit from Kohl's Card by facilitating applications, activations, and promoting the card as a way for customers to save on their purchases. The supervisor will observe associate performance, provide constructive feedback in partnership with the Assistant Manager and Store Manager, and play a crucial part in onboarding, training, and developing associates to grow their skills and contribute effectively to the store's success.

This full-time position offers a competitive hourly wage ranging from $18.10 to $23.10 per hour and provides a wide range of benefits including medical, dental, vision insurance, 401(k) with company match, paid time off, parental leave, and a generous associate discount program. Working with Kohl's means joining a company that values inclusion, provides great perks, encourages professional development, and rewards hard work and dedication. Kohl's is an Equal Opportunity Employer committed to creating an inclusive and diverse workforce where all employees can thrive and succeed.