Full-Time Customer Service Supervisor

Kohl's is a leading department store retail chain known for offering a wide range of quality apparel, footwear, accessories, home products, and exclusive brands to customers across the United States. Established decades ago, Kohl's has grown into a trusted name in retail, recognized for its commitment to delivering excellent customer service, value, and convenient shopping experiences. The company's culture emphasizes inclusion, belonging, and teamwork, where employees work collaboratively to achieve common goals while celebrating successes and supporting each other's growth. Kohl's values creating a positive and rewarding environment for its associates, underscored by a strong dedication to community support and customer satisfaction.

The Customer Service Supervisor role at Kohl's in Roseville, MN, is a significant full-time position designed to contribute directly to the company's mission of delivering a best-in-class customer experience. This role is centered around leadership, oversight, and fostering a vibrant team culture that drives sales while ensuring every customer interaction is positive and consistent. The Customer Service Supervisor supervises daily cash office operations including register balancing, change orders, and transaction authorization. They are responsible for leading and mentoring associates to support a sales-driven atmosphere that prioritizes customer needs and creates meaningful shopping experiences.

The role involves engaging customers to address their shopping requirements, ensuring that each customer feels respected and valued. In addition to overseeing the flow of Omni and Freight processes, the supervisor informs customers about the store's current merchandise selection, promotions, and events, contributing to increased customer awareness and store traffic. Delivering a consistent sales floor experience is crucial, which involves supporting various operational areas such as sales, fitting rooms, and point of sale operations. The position also includes building strong customer relationships by executing authentic hospitality experiences and assisting customers in maximizing their savings through Kohl's Card applications.

Furthermore, the Customer Service Supervisor partners with Assistant and Store Managers to observe and enhance associate performance, providing feedback and support to help the team grow professionally. The role includes responsibilities for onboarding, training, and developing associates to align with Kohl's customer service standards and operational goals. This position offers a competitive pay range of $18.10 to $28.10 per hour, comprehensive benefits, and a dynamic work environment fostering personal and professional growth. Candidates will join an organization committed to equal employment opportunities and fostering diversity within its workforce.