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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Career development opportunities
Job Description
Kohl's is a leading American department store chain known for providing quality products ranging from clothing and footwear to home goods and electronics. As a large-scale retailer, Kohl's is committed to offering customers an exceptional shopping experience by maintaining high standards of customer service, product assortment, and store operations. With a widespread presence across the United States, Kohl's supports a culture of teamwork, integrity, and continuous development for its associates. This environment encourages professional growth and fosters an inclusive and engaging workplace where employees can thrive. Working at Kohl's means being part of a company that values leadership, customer satisfaction,... Show More
Job Requirements
- Must be at least 18 years of age or older
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
- Strong verbal and written communication and interpersonal skills
- Flexible availability including days, nights, weekends, and holidays
Job Qualifications
- Must be at least 18 years of age or older
- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
- Strong verbal and written communication and interpersonal skills
- Flexible availability including days, nights, weekends, and holidays
- Preferred 2 years experience in retail or similar industry
Job Duties
- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at point of sale and customer service
- Meet or exceed individual goals such as credit, loyalty and support the service team in meeting storewide goals
- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
- Support the training of associates on merchandising standards, product knowledge, and tools
- utilize resources and adhere to Kohl's brand standards
- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
- Oversee daily cash-related processes such as register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research
- Lead with integrity, honesty and foster teamwork in an engaged and inclusive culture
- Exercise good judgment and take appropriate partners as needed
- Model, guide and provide direction to associates
- Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitor and adjust resources as the business dictates to support customer needs and workload demands
- Use key performance indicators to make informed business decisions that drive overall store results
- Accomplish multiple tasks within established timeframes
- Train, monitor and reinforce company policies, procedures, standards and guidelines
- Maintain adherence to company safety policies for the safety of all associates and customers
- Perform key holder responsibilities including opening and closing store processes, and providing direction to associates
- Perform other responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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