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Full Time Customer Service Clerk

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Group benefit plans
training programs

Job Description

Harris Teeter is a well-established supermarket chain known for its commitment to delivering outstanding shopping experiences to customers. With a focus on quality products, friendly service, and a community-driven approach, Harris Teeter operates numerous stores across various regions, catering to the diverse needs of its clientele. The company prides itself on creating a welcoming environment where customers feel valued and cared for, ensuring their visit is both pleasant and satisfying. Harris Teeter offers a range of products including fresh produce, bakery items, household essentials, and more, supported by a dedicated team that upholds the brand's reputation for excellence in customer service and operational efficiency.

This full-time position as a Customer Service Associate at Harris Teeter primarily focuses on taking excellent care of customers by meeting their needs, exceeding expectations, and enhancing every shopping experience. The role involves accurately operating the cash register, offering services at the customer service counter, and maintaining strict control of all funds in the register. The associate may also be required to perform as a floor monitor when one is not assigned, providing support with store organization and customer assistance. Additionally, the duties may extend to acting as a cashier and bagger when needed, highlighting the role's versatility.

Candidates for this position must be capable of carrying out all essential duties satisfactorily, requiring excellent communication skills and a willingness to complete required training. The role demands ability in understanding and following simple instructions in English, basic math skills including addition, subtraction, and discount calculations using American currency, and reasonable physical capabilities such as standing for long periods and lifting items up to 40 pounds. The work environment may include exposure to occasional wet or humid conditions, moving mechanical parts, airborne particles, and temperature extremes, necessitating adaptability and safety awareness.

Harris Teeter supports its employees through comprehensive training that covers new hire orientation, customer service techniques, safety protocols, and technical skills specific to the cashier and floor monitor roles. The company is committed to making reasonable accommodations for individuals with disabilities to ensure inclusivity and equal opportunity. Furthermore, associates must be at least 16 years of age to qualify for employment in this role.

Employees in this position become eligible for Harris Teeter's group benefit plans after completing applicable waiting periods, which may include health insurance, dental insurance, paid time off, and other employee benefits. This opportunity is ideal for individuals who enjoy working in a team-oriented retail environment and who strive to deliver excellent service while engaging directly with customers. The comprehensive nature of the role offers a dynamic work experience that combines operational tasks with meaningful customer interactions, creating a fulfilling career path within the retail sector.

Job Requirements

  • Must be at least 16 years of age
  • Willingness to participate in and successfully complete required training
  • Ability to stand and walk regularly
  • Ability to use hands and fingers to handle and feel
  • Ability to lift and/or move items up to 40 pounds
  • Ability to reach from 6 to 72 inches
  • Ability to communicate effectively in English
  • Ability to follow oral and written instructions
  • Ability to work in occasionally wet or humid conditions and around moving mechanical parts

Job Qualifications

  • Excellent communication and interpersonal skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos in English
  • Ability to write simple correspondence in English
  • Ability to effectively present information one-on-one and in small groups
  • Ability to perform basic mathematical operations including addition, subtraction, and percentage calculations
  • Ability to apply commonsense understanding to carry out instructions
  • Completion of company training programs including new hire orientation and technical skills training

Job Duties

  • Take excellent care of customers by satisfying their needs and exceeding expectations
  • Accurately and efficiently operate the cash register
  • Provide various services at the customer service counter
  • Maintain security and control of all funds in the cash register
  • Perform duties of floor monitor when one is not assigned
  • Act as the on-duty floor monitor when required
  • Perform cashier and bagger duties as appropriate

Job Criteria

Experience

Entry Level (1-2 years)


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