Full-Time Concierge - All Shifts

Village Green is a well-established and highly respected property management company with a rich history dating back to 1919. Over the past century, this organization has built a reputation as one of the oldest and most experienced management companies in the multifamily housing industry. Village Green is recognized for its people-first philosophy, which underscores the belief that a company's success is directly tied to the achievements and dedication of its employees. This commitment to valuing its workforce has earned the company multiple accolades including multi-year awards such as Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily. Such distinctions reflect Village Green's dedication to fostering a supportive and empowering work environment where associates receive the necessary tools, comprehensive training, and ample resources needed to thrive and ascend as industry leaders.

Village Green is continuously growing and evolving along with the expanding apartment industry, providing ample opportunities for career advancement within the organization. As part of their vision to invest in the future of their employees, Village Green offers competitive compensation, including an hourly wage ranging from $17.49 to $19.74 plus bonus incentives. The work schedule varies and includes morning, mid, and closing shifts, catering to the diverse operational needs of different apartment communities.

The Concierge role at Village Green is pivotal in driving resident satisfaction across their apartment communities. A Concierge acts as a hospitality ambassador and serves as the first point of contact for residents, visitors, prospects, and vendors. This position demands an enthusiastic and outgoing individual with an excellent customer service mindset who excels in communication and problem-solving. The Concierge will play an integral role in supporting the daily operations by managing service requests promptly and professionally to ensure seamless resident experiences. This includes handling inquiries, assisting in renting apartments during off-hours by providing tours and answering calls, and liaising between residents and the management office.

Operating on a 24/7 basis in certain locations and taking on specifically evening shifts in others, the Concierge adapts to customized schedules to meet the unique requirements of each site. Responsibilities encompass welcoming residents and guests with courtesy, distributing resident newsletters, engaging in community event marketing, providing recommendations on local attractions and amenities, maintaining the cleanliness and order of the front desk and lobby areas, and managing parcels and guest documentation. The Concierge also supports leasing efforts when the office is closed and contributes to creating a vibrant, resourceful community atmosphere.

This role requires strong organizational skills, proficiency in social media and communication, and the ability to handle minor issues professionally and efficiently while fostering a friendly environment. The Concierge must uphold policies related to fair housing, maintain confidentiality, and communicate effectively with all stakeholders. Village Green offers outstanding benefits including a 401K plan with company matching, medical, dental, vision insurance, as well as a bonus program, underscoring their commitment to employee well-being and professional growth. Overall, a career as a Concierge at Village Green offers a unique opportunity to join a reputable and inclusive company dedicated to employee success, resident satisfaction, and community excellence.