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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
parking
Job Description
The hiring establishment is a hospital dedicated to providing a safe, welcoming, and culturally appropriate environment for all patients, visitors, vendors, and the general public who enter its campus. This hospital is committed to delivering exceptional patient care and strives to maintain the highest standards of service quality and safety across all touchpoints. As a healthcare institution, it prioritizes cultural sensitivity, effective communication, and security to ensure every individual feels respected and supported during their visit. The hospital operates with a strong patient experience focus, emphasizing professionalism and courtesy in all interactions.
This role is for a Security Conci... Show More
This role is for a Security Conci... Show More
Job Requirements
- High school diploma or equivalent
- customer service experience preferred
- good communication skills
- ability to handle resistance professionally
- knowledge of visitor policies
- ability to manage multiple tasks simultaneously
- availability to work full-time
- proficiency in English
- ability to maintain discretion and confidentiality
- basic computer skills
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to handle difficult situations with professionalism and tact
- proficiency in using telephone and basic office equipment
- knowledge of hospital environment and visitor policies is an advantage
- ability to work effectively in a team
- bilingual skills are a plus
Job Duties
- Actively greet and welcome all arrivals
- ensure eye contact as well as timely and pleasant greeting
- handle resistance with grace and professionalism
- access patient location and pertinent information such as any visitor restrictions
- issue and collect patient visitor passes
- direct inquiries as necessary with respect to overnight pass request
- direct patients and visitors to appropriate service locations
- explain visitor and vendor policies
- answer visitor and vendor inquiries
- provide information on hospital services
- maintain brochures and other printed materials on services and service locations
- respond to language access needs of presenting individuals
- secure needed equipment in keeping with established protocols
- answer telephone inquiries including service locations, transportation routes, and directions
- secure wheelchair service when needed
- participate in hospital public awareness campaigns
- assist in development and maintenance of closed cable TV information and audio overhead PSA messages
- monitor lobby bulletin board announcements to ensure authorization for posting
- maintain control of lobby waiting area including lights, PSA music, and TV
- respond to alarming situations
- maintain clean and attractive appearance of lobby with light housekeeping
- establish and maintain a resource directory on community vendors
- serve as a resource to volunteer program members
- engage program members in hospital-related activities
- perform any duties as may be assigned within the scope of the job
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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