Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
parking
Job Description
The hiring establishment is a hospital dedicated to providing a safe, welcoming, and culturally appropriate environment for all patients, visitors, vendors, and the general public who enter its campus. This hospital is committed to delivering exceptional patient care and strives to maintain the highest standards of service quality and safety across all touchpoints. As a healthcare institution, it prioritizes cultural sensitivity, effective communication, and security to ensure every individual feels respected and supported during their visit. The hospital operates with a strong patient experience focus, emphasizing professionalism and courtesy in all interactions.
This role is for a Security Concierge who will be instrumental in enhancing the overall patient and visitor experience by being the first point of contact and reference on the hospital campus. The Security Concierge is responsible for greeting and welcoming arrivals with professionalism, providing accurate and timely information about hospital services, policies, and directions, and maintaining a safe and secure environment in the hospital lobby area. This position requires an individual who is attentive to details, skilled in communication, and capable of managing potentially challenging interactions with grace and tact.
The selected candidate will work under the supervision of the Administrative Manager for Patient Experience, playing a key role in bridging communication between patients, visitors, vendors, and hospital personnel. Duties include verifying visitor passes, directing patients and visitors to appropriate service locations, managing visitor restrictions, and handling inquiries related to transportation and other services such as wheelchair assistance. The role also involves maintaining informational materials, monitoring bulletin board postings, and supporting hospital campaigns through various communication channels.
Additionally, the Security Concierge will serve as a resource for community vendor information and volunteer program members, supporting hospital-related activities. Ensuring the hospital lobby is orderly, clean, and welcoming is a vital aspect of this position, requiring vigilance and a proactive approach to security and environment management.
This position is paramount to supporting the hospital's mission of delivering compassionate, professional, and culturally competent care in a secure setting. It offers an excellent opportunity for individuals who enjoy interacting with people, have a strong sense of responsibility, and wish to contribute to a healthcare institution known for its dedication to patient-centered service. The role not only enhances the visitor experience but also contributes to the overall operational efficiency and safety of the facility. Employment type is full-time with a focus on maintaining consistent, high-quality customer service standards.
This role is for a Security Concierge who will be instrumental in enhancing the overall patient and visitor experience by being the first point of contact and reference on the hospital campus. The Security Concierge is responsible for greeting and welcoming arrivals with professionalism, providing accurate and timely information about hospital services, policies, and directions, and maintaining a safe and secure environment in the hospital lobby area. This position requires an individual who is attentive to details, skilled in communication, and capable of managing potentially challenging interactions with grace and tact.
The selected candidate will work under the supervision of the Administrative Manager for Patient Experience, playing a key role in bridging communication between patients, visitors, vendors, and hospital personnel. Duties include verifying visitor passes, directing patients and visitors to appropriate service locations, managing visitor restrictions, and handling inquiries related to transportation and other services such as wheelchair assistance. The role also involves maintaining informational materials, monitoring bulletin board postings, and supporting hospital campaigns through various communication channels.
Additionally, the Security Concierge will serve as a resource for community vendor information and volunteer program members, supporting hospital-related activities. Ensuring the hospital lobby is orderly, clean, and welcoming is a vital aspect of this position, requiring vigilance and a proactive approach to security and environment management.
This position is paramount to supporting the hospital's mission of delivering compassionate, professional, and culturally competent care in a secure setting. It offers an excellent opportunity for individuals who enjoy interacting with people, have a strong sense of responsibility, and wish to contribute to a healthcare institution known for its dedication to patient-centered service. The role not only enhances the visitor experience but also contributes to the overall operational efficiency and safety of the facility. Employment type is full-time with a focus on maintaining consistent, high-quality customer service standards.
Job Requirements
- High school diploma or equivalent
- customer service experience preferred
- good communication skills
- ability to handle resistance professionally
- knowledge of visitor policies
- ability to manage multiple tasks simultaneously
- availability to work full-time
- proficiency in English
- ability to maintain discretion and confidentiality
- basic computer skills
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to handle difficult situations with professionalism and tact
- proficiency in using telephone and basic office equipment
- knowledge of hospital environment and visitor policies is an advantage
- ability to work effectively in a team
- bilingual skills are a plus
Job Duties
- Actively greet and welcome all arrivals
- ensure eye contact as well as timely and pleasant greeting
- handle resistance with grace and professionalism
- access patient location and pertinent information such as any visitor restrictions
- issue and collect patient visitor passes
- direct inquiries as necessary with respect to overnight pass request
- direct patients and visitors to appropriate service locations
- explain visitor and vendor policies
- answer visitor and vendor inquiries
- provide information on hospital services
- maintain brochures and other printed materials on services and service locations
- respond to language access needs of presenting individuals
- secure needed equipment in keeping with established protocols
- answer telephone inquiries including service locations, transportation routes, and directions
- secure wheelchair service when needed
- participate in hospital public awareness campaigns
- assist in development and maintenance of closed cable TV information and audio overhead PSA messages
- monitor lobby bulletin board announcements to ensure authorization for posting
- maintain control of lobby waiting area including lights, PSA music, and TV
- respond to alarming situations
- maintain clean and attractive appearance of lobby with light housekeeping
- establish and maintain a resource directory on community vendors
- serve as a resource to volunteer program members
- engage program members in hospital-related activities
- perform any duties as may be assigned within the scope of the job
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
