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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
Life insurance
Job Description
Lowe's is a renowned home improvement and appliance retail company known for its commitment to providing top-quality products and excellent customer service. As a major player in the retail sector, Lowe's operates numerous stores, offering a wide range of merchandise including appliances, tools, hardware, and home improvement materials. Their focus on customer satisfaction and safety makes them a trusted choice for both individual consumers and professional contractors.
This role involves delivering exceptional customer service and ensuring safe, accurate, and timely delivery of merchandise to customers. The position is typically full-time and requires working with delivery vehicles, including trucks, whil... Show More
This role involves delivering exceptional customer service and ensuring safe, accurate, and timely delivery of merchandise to customers. The position is typically full-time and requires working with delivery vehicles, including trucks, whil... Show More
Job Requirements
- Class A CDL license or Class B CDL license with air brake endorsement in relevant locations
- Valid medical certificate or ability to obtain one upon employment
- Ability to pass motor vehicle record screen
- Ability to obtain required sales related licensure or registration
- Ability to read, write, and perform basic arithmetic
- Minimum age of 21 years
- Compliance with Department of Transportation and commercial driver's license regulations
Job Qualifications
- Class A CDL license in locations with multi-unit CMV (tractor trailer and flatbed) required
- Class B CDL license or Class A with air brake endorsement in locations with single-unit CMV (tandem flatbed) required
- Valid medical certificate or ability to obtain one upon employment
- Ability to pass MVR screen in accordance with company requirements
- Ability to obtain sales related licensure or registration as may be required by law
- Ability to read, write, and perform basic arithmetic
- Must be 21 years of age
- Ability to comply with DOT and CDL regulations
- 1 year experience driving semi-truck/trailer or certification from a driving school preferred
- 6 months experience performing in-home delivery or retail customer service preferred
- 3 months experience operating a forklift or Moffett onloading/offloading a vehicle preferred
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Contacts customers regarding delivery or coordinates with the truck driver to call the customer
- Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
- Pulls merchandise, builds and bands delivery loads, and loads trucks within payload according to delivery order
- Inspects condition of products before loading for delivery or assisting customer with loading
- Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
- Ensures that the loads are safe, secure, and within Department of Transportation regulations
- Updates delivery and route status on system for tracking purposes
- Unloads, installs, and tests appliances upon delivery
- Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
- Completes Department of Transportation reporting to maintain DOT certification and CDL compliance
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one’s regular job duties
- Operates store equipment as needed depending on one specific role and department
- Performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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