Full Time Banquet Server - Glen Eyrie

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.50 - $16.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Development Programs

team environment

spiritual growth opportunities

Diversity and inclusion commitment

flexible scheduling

Job Description

The Navigators is a Christian organization dedicated to advancing the Gospel of Jesus Christ and building spiritual generations of laborers committed to His Kingdom. Established with a clear mission and strong values, The Navigators foster spiritual growth and development through various ministries and community engagement initiatives. The Glen Eyrie Conference Center, managed by The Navigators, is a renowned venue that hosts numerous events focusing on spiritual enrichment and fellowship. It is within this vibrant and purpose-driven setting that the Banquet Supervisor position is based.

The Banquet Supervisor at The Glen Eyrie Conference Center plays a pivotal role in ensuring exceptional banquet service and guest experience consistent with the organization’s ministry mission and values. This is a key front-of-house leadership role responsible for overseeing all banquet functions, coordinating staff, and maintaining service standards that uphold the conference center's reputation for excellence. The supervisor ensures that every aspect of banquet service aligns with The Navigators’ calling to provide a hospitable and welcoming environment that reflects Christian principles.

This role requires a hands-on approach to managing banquet events, including setting up tables, managing staff conduct, ensuring adherence to client specifications, and maintaining cleanliness and safety standards. It demands an individual who can foster teamwork, handle guest relations professionally, and manage operational details adeptly. The position offers hourly pay ranging from $14.50 to $16.00 and involves participating actively in cultural and spiritual development initiatives, reflecting the organization's commitment to integrating faith and work.

The Banquet Supervisor engages deeply with the overall event coordination, ensuring all functional details like menu signage, special dietary needs, and equipment setup are meticulously addressed. They serve as the main liaison between banquet staff and management, resolving guest issues within their authority and escalating others appropriately. The role also involves administrative components such as participating in inventory, training new employees, submitting accurate time records via Workday, and contributing to continuous improvement through planned development activities.

This position offers an opportunity to work in a faith-centered environment that values integrity, service, and spiritual growth while delivering outstanding guest experiences. The Navigators encourages applicants who share a belief in the organization's Statement of Faith and are committed to serving within a Christian framework. It is ideal for candidates with prior waitstaff or banquet experience, excellent customer service skills, and a willingness to maintain high standards of professionalism and teamwork in a fast-paced, dynamic setting.

Job Requirements

High school diploma or equivalent
Previous waitstaff experience
Reliable transportation required
Ability to work independently and as part of a team
Excellent communication skills
Ability to follow directions
Commitment to The Navigators Statement of Faith
Knowledge of catering practices preferred

Job Qualifications

Belief in and adherence to the Statement of Faith and Mission of The Navigators
High school diploma or equivalent
Previous waitstaff experience
Knowledge of catering practices preferred
Excellent customer service skills
Excellent oral communication and listening skills
Ability to follow directions
Ability to work independently as well as a team in a fast-paced environment
Reliable transportation required

Job Duties

Maintain positive and professional attitude
Gather menu information for each function served, in order to appropriately provide signage and explanation to guests
Be aware of the details on the Banquet Event order, including special diets
Set up for events by placing tablecloths, place settings, and other table items along with setting up buffet when requested
Carry plates of food on trays and serving guests
Complete the inspection of meeting rooms prior to guest arrival ensuring that client specifications have been met
Resolve guest complaints within scope of authority
otherwise refer the matter to upper management
Notify supervisor and/or security of all unusual events, circumstances, or missing items
Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
Maintain high standards of safety and cleanliness in all areas of the Conference Center
Communicate any areas of need, problems, and concerns from guest to Banquet Supervisor
Clean up venue after event ends and assist with closeout tasks
Perform basic cleaning tasks as needed or directed by supervisor
Greet all guests warmly with an appropriate greeting
Adhere to grooming and appearance standards consistently
Provide quick service for last minute changes
May take lead position for a specific function
May be responsible for obtaining the BEO for functions
May assist with quarterly inventory
May assist with training of new staff
Participate in development events such as Navigator on-site events, Cultural Development and Diversity trainings or other non-Navigator developmental events as appropriate
Read spiritually and culturally developmental books and literature
Participate in the annual, organizational Plan and Progress Review (PPR) process
Submit time worked on a weekly basis through the Workday Time Tracking system
Perform other job-related duties as assigned by Banquet Supervisor and Food & Beverage Director